Senior Director, E-Commerce

Michael Kors

87d • $200,000 - $250,000

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! You are a strategic, digitally savvy leader with a deep understanding of the E-Commerce landscape and a passion for delivering exceptional customer experiences. You have a proven ability to drive business growth, optimize site performance, and lead high-performing regional and global teams. You are analytical and insights-driven, yet creative and brand-focused, with a strong point of view on how to elevate the end-to-end digital journey. You lead with clarity, collaboration, and confidence, bringing people together around a shared vision and inspiring them to deliver results.

Requirements

• Bachelor’s degree in Business or Marketing (or comparable work experience)
• Minimum of 15+ years’ experience in direct or e-commerce environment
• Strong understanding of e-commerce platforms, technologies, best practices, and overall industry trends.
• Proven track record of driving sales growth and improving e-commerce performance.
• Excellent analytical skills and ability to drive data driven decision making.
• Experience with digital marketing strategies and tactics
• Experience with financial analysis and budget management

Nice To Haves

• Experience with Salesforce Commerce Cloud, Adobe Analytics or Google Analytics, Dynamic Yield, Contentsquare, or similar platforms
• Familiarity with PIM, DAM, and CMS
• Excellent communication and interpersonal skills to build relationships with internal and external stakeholders.
• Ability to work in a fast paced, dynamic environment and prioritize workload to manage multiple projects with multiple stakeholders
• Ability to think strategically and develop achievable long-term goals

Responsibilities

• Develop and drive strategies that both drive revenue and provide continuous optimization of the customer experience online.
• Understand market trends to both influence and partner with VPs of Consumer Marketing, Merchandising, and Planning as it relates to forecasting, pricing strategies, and marketing optimization strategies.
• Drive operational efficiencies in partnership with Customer Service, Supply Chain, Revenue Assurance, Compliance and other operational partners.
• Lead relationships with internal as well as external technical partners that support the online customer experience.
• Work alongside executive leadership on maximizing P&L opportunities.
• Oversee and manage the E-commerce team, aligning individual goals and objectives with the company’s strategic priorities.
• Lead with an innovation and growth mindset, continuously challenging expectations and norms to meet the evolving digital customer’s expectations.
• Lead business strategy that defines global digital product roadmap leveraging user testing, analytics, and market research.
• Lead personalization strategy to maximize on site customer journeys.

Benefits

• Generous Paid Time Off & Holiday Schedule
• Summer Fridays
• Internal mobility across Versace, Jimmy Choo and Michael Kors
• Cross-brand Discount
• Exclusive Employee Sales
• Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program
• Commuter Benefits
• Gym Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees