Senior Director, Domestic Payments – Product Adoption & Market Management Lead

BNY Mellon • New York, NY

28d

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.

We’re seeking a future team member for the role of Senior Director, Domestic
Payments - Product Adoption & Market Management Lead – Account Validation &
Fraud Mitigation
to join our Global Payments & Trade team. This role is located
in New York, NY, Lake Mary, FL or Pittsburgh PA.

Summary:

We’re seeking a Senior Director to lead Product Adoption and Market Management
across BNY’s Domestic Payments portfolio. This product leader will oversee a
team of product managers responsible for go‑to‑market strategy, product
positioning, commercialization, sales enablement, and market intelligence to
drive client adoption and usage across Domestic Payments products, including:

Payables and Receivables solutions
Instant payments and real‑time rails
Account validation and risk‑screening solutions
Benefit disbursement and bill pay platforms
B2B payment capabilities and integrated experiences
Pay by Bank and specialized vertical based solutions

This role partners closely with Platform/Product Owners, Sales, Solutioning,
Commercialization, Marketing, Legal, Risk, Operations, Technology and Design to
shape the market narrative, launch and scale offerings, and institute
data‑driven mechanisms that accelerate adoption, usage, and client outcomes.

Requirements

• 15+ years of experience in payments or financial services product management, commercialization, or market strategy; deep familiarity with domestic payment rails and ecosystems.
• Proven track record driving adoption and usage for digital/payment products (e.g., ACH, instant payments/RTP, wires, account validation, disbursements, bill pay, B2B).
• Expertise in go‑to‑market strategy, product positioning, pricing/packaging input, sales enablement, and performance measurement using KPIs/OKRs.
• Data‑driven decision‑maker with experience building analytics dashboards, running growth experiments, and optimizing onboarding/activation funnels.
• Excellent communication and storytelling skills; ability to simplify complex concepts and influence senior stakeholders and cross‑functional teams.
• Demonstrated leadership managing and developing product managers; ability to recruit, coach, and scale high‑performing teams.
• Bachelor’s degree in business, engineering, or a related discipline; advanced degree a plus.

Responsibilities

• Define and execute the go‑to‑market strategy for Domestic Payments, including launch plans, client segmentation, channel prioritization strategy, pricing/packaging input, value propositions, and sales enablement spanning payables/receivables, instant payments, account validation, disbursements, bill pay, pay by bank and B2B solutions.
• Lead product positioning and messaging frameworks that differentiate BNY’s Domestic Payments capabilities, articulate client value, and ensure consistency across channels, collateral, and sales conversations.
• Establish and own a market insights engine: competitive analysis, voice‑of‑client programs, market scans, and KPI dashboards that inform roadmap, commercialization priorities, and adoption targets.
• Partner with Sales and Relationship teams to build pipeline health, accelerate opportunities, and reduce time‑to‑value; develop scalable playbooks, demos, case studies, and enablement toolkits.
• Work with Product Deliver/Development Leads and Core Product Management Leads across all Domestic Payments solutions to inform the roadmap of products to be built or enhanced, to optimize client experiences across the products and to increase client retention rates.
• Own business prioritization for market‑driven change requests; work with respective product leads to balance market impact, risk, technical complexity, and client experience to sequence releases and enhancements.
• Govern adoption risk across commercialization efforts; identify and mitigate risks, ensure compliance with relevant controls, and communicate risk posture to leadership.
• Collaborate with Platform/ Group Product leadership to influence backlogs, delivery milestones, and readiness; codify lessons learned and communicate progress, dependencies, and opportunities for acceleration.
• Work with solutioning teams to create client tailored solutions across Domestic Payments portfolio and adjacent offerings (e.g., cash management, account services) to maximize client value and cross‑sell.
• Recruit, manage, and develop a high‑performing team of product managers and product marketers; foster a culture aligned to BNY’s principles (Be Client Obsessed, Spark Progress, Own It, Stay Curious, Thrive Together).

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees