Senior Director, Digital Workplace

College Board • New York, NY

3d • $112,000 - $170,000 • Remote

About The Position

As Senior Director, Digital Workplace, you will lead the enterprise function responsible for building the digital conditions required for modern execution at College Board. In a highly distributed organization with ambitious strategic priorities, execution depends not just on strong strategy—but on clear information flow, consistent collaboration practices, and shared digital operating habits. This role exists to make those conditions real. Reporting to the Chief of Staff within the Office of the CEO, you will own the enterprise digital workplace—turning collaboration platforms, productivity tools, and enterprise AI into a connected system that enables clarity, transparency, and speed at scale. You will help leaders optimize how work moves through the organization: how information is organized and retrieved, how priorities and work-in-flight are tracked, how meetings and collaboration are structured, and how teams operate day to day in a digital environment. This is a highly cross-functional, enterprise-level role. You will partner closely with SVPs, VPs, and their leadership teams to establish shared digital operating models that reduce friction, eliminate parallel work, and improve execution quality. You will manage a small team responsible for delivering enterprise digital workplace enablement—combining clear standards, targeted training, and hands-on support to ensure systems actually support execution on the College Board’s ambitious agenda. Our ideal candidate is an enterprise operator who understands that tools alone do not change outcomes. You bring a systems mindset, strong judgment, and the ability to work with senior leaders to shift norms and habits at scale. You are motivated by building durable operating capability—not one-off solutions—and by creating the conditions that allow leaders and staff to focus their time and energy on what matters most for students.

Requirements

• 10+ years of progressive experience in enterprise roles spanning digital transformation, organizational effectiveness, strategy, operations, or execution enablement within complex, matrixed organizations.
• A demonstrated ability to design and steward enterprise operating systems—including digital collaboration environments, standards, and governance—that improve clarity, coordination, and execution at scale.
• Experience translating enterprise priorities and leadership expectations into practical systems, norms, and workflows that leaders and teams rely on every day.
• A strong track record of partnering with senior leaders (SVPs, VPs, and their teams) to shift operating habits, reduce friction, and improve execution quality.
• The judgment and credibility to operate effectively at the enterprise level—balancing influence and authority, and knowing when to set standards versus enable local adaptation.
• Experience leading cross-functional work with Technology, Talent, Communications, or Operations teams, with clear boundaries around ownership and accountability.
• Proven ability to lead and develop a small, high-performing team, setting clear priorities and maintaining focus in a dynamic, fast-moving environment.
• A systems mindset and comfort operating in ambiguity, with the ability to create structure without overengineering.
• Strong communication skills, including the ability to synthesize complexity, clarify expectations, and influence behavior through clear standards and guidance.
• A commitment to College Board’s mission and to creating the internal conditions that allow staff to focus their energy on improving outcomes for students.
• A commitment to improving outcomes for students and advancing the College Board’s mission.
• Authorization to work in the United States for any employer
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively.
• Clear and concise communication skills, written and verbal
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.

Responsibilities

• Enterprise Digital Workplace Strategy & Governance (30%) Define and steward the enterprise digital workplace strategy, ensuring collaboration tools, productivity platforms, enterprise AI, and knowledge systems function as a coherent operating environment for execution.
• Own the enterprise collaboration model, including standards and expectations for how work is communicated, coordinated, documented, and tracked across Slack, Zoom, the intranet, and the productivity suite.
• Establish clear governance for enterprise digital workplace decisions, including use-case prioritization, intended usage patterns, and success criteria.
• Ensure digital workplace strategy remains aligned with enterprise priorities, leadership rhythms, and execution expectations.
• Define Digital Workplace success metrics and feedback mechanisms to measure progress and drive iterative improvements
• Intranet & Knowledge Architecture (20%) Own the enterprise vision, architecture, and standards for the intranet as the College Board’s primary knowledge and guidance hub.
• Define expectations for information structure, metadata, tagging, templates, and content quality to improve clarity, findability, and trust in enterprise information.
• Partner with divisions to implement consistent intranet hubs and content ownership models that support reliable access to current guidance and leadership artifacts.
• Establish lightweight governance to maintain content quality, currency, and accountability over time.
• Leadership Digital Operating Systems (15%) Partner with SVPs, VPs, and their leadership teams to define digital operating models that clarify how priorities, decisions, information, and work-in-flight are tracked and communicated.
• Help leadership teams reduce friction and parallel work by aligning digital workflows with enterprise expectations for planning, coordination, and execution.
• Provide consultation and guidance to senior leaders on strengthening day-to-day digital operating habits that support clarity, focus, and execution quality.
• Enablement, Adoption & Capability Building (15%) Ensure leaders, managers, staff, Executive Assistants, and Special Assistants are equipped to operate enterprise digital systems effectively and consistently.
• Oversee the design and delivery of enterprise digital workplace learning pathways, onboarding experiences, and role-specific enablement.
• Monitor adoption and usage patterns to identify where additional guidance, standards, or support are required to sustain effective digital practices.
• Team Leadership & Cross-Functional Partnership (20%) Lead and develop a small, high-performing Digital Workplace team responsible for standards, enablement, and enterprise support.
• Partner closely with Technology leadership to translate business requirements into delivered platforms, while Technology retains ownership of technical implementation, security, and performance.
• Collaborate with Enterprise Rhythm & Leadership Enablement, Talent, and other enterprise partners to ensure digital workplace practices reinforce broader execution and leadership expectations.
• Model enterprise thinking, strong judgment, and collaborative leadership in a highly cross-functional environment.
• Provide strategic input into Digital Workplace platform selection and vendor evaluations.

Benefits

• College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education.
• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
• A job that matters, a team that cares, and a place to learn, innovate and thrive

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees