Senior Director, Digital Operations Federal Civilian

Iron Mountain

1d • Remote

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dynamic and experienced Senior Director of Digital Operations to join our NA Public Sector Operations team. In this role, you will be responsible for leading all aspects of Federal Civilian digital operations, including a $50M+ Profit and Loss (P&L) statement, operational excellence, and strategic business development. You will join a high-impact team dedicated to delivering cutting-edge digital solutions—such as Intelligent Document Processing and business process management—to our Federal customers while fostering a culture of safety, inclusion, and innovation.

Requirements

• Extensive Federal Experience: 15+ years of experience delivering and managing Federal contracts and large-scale service operations.
• Cross-Functional & Technical Leadership: Proven ability to lead and partner across diverse, global, and highly technical teams, including digital operations such as scanning, digital mailroom, IDP, ECM, and BPM services.
• Financial & P&L Acumen: Strong experience managing P&L of comparable scope, with demonstrated ability to analyze financial statements, forecast performance, and manage to budget.
• Strategic Planning Capability: Demonstrated success developing and executing short- and long-term business plans in fast-paced, competitive environments.
• Decision-Making & Execution: Proven independent decision-making skills with a track record of delivering complex, high-visibility initiatives efficiently through formal and informal channels.
• Stakeholder Partnership & Communication: Ability to collaborate effectively at all organizational levels, supported by excellent written and verbal communication skills.
• Education, Travel & Language: Bachelor’s degree required (advanced degree such as MBA preferred); willingness to travel up to 50% as required; English required, multilingual a plus.
• Security Clearance Requirement: Must have an active U.S. government security clearance.

Responsibilities

• Service Delivery & Operational Excellence: Own end-to-end performance of Federal Civilian digital operations, ensuring delivery against customer KPIs for quality, timeliness, safety, and security; diagnose root causes of issues and lead effective remediation across regions.
• Operational Leadership & Accountability: Provide hands-on leadership to regional Directors, reviewing production results, capacity, workflows, and resource allocation; enforce accountability for performance, compliance, and continuous improvement.
• Cross-Functional Partnership & Customer Escalation: Serve as the primary operational liaison with IT, Commercial, Sales, and Customer Service teams; act as the operational expert in customer escalations, renewals, and pursuit of new business opportunities.
• Financial Management & Oversight: Lead financial planning, forecasting, budgeting, and P&L management for the Civilian market; develop and execute gap plans, manage operating and capex budgets, and ensure customer engagements deliver expected financial results.
• Strategic & Multi-Year Planning: Drive multi-year growth strategy and operational roadmap, including profitability targets, transformational initiatives, capacity planning, and a five-year real estate strategy aligned with market demand.
• Revenue Growth & Business Development: Partner with sales and account teams to drive revenue growth, pricing strategy, deal structuring, and contract approvals; support key account renewals, acquisitions, and timely implementation of solutions while ensuring SLA compliance.
• Leadership, Talent Development & Culture: Build and sustain a high-performance, inclusive culture focused on safety, innovation, and values; develop talent through coaching, succession planning, organizational design, and leadership development in partnership with HR.

Benefits

• Competitive compensation and benefits aligned with senior leadership experience.
• Comprehensive health, wellness, and retirement plans to support your long-term well-being.
• Paid time off and holidays to ensure a healthy work-life balance.
• Flexible work options to support your professional and personal needs
• Opportunities for continuous learning and professional growth within a global industry leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees