Senior Director, Digital Health Communities

CHIME College of Healthcare Information Management Executives•Ann Arbor, MI

2d•Remote

About The Position

The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve. Our Mission is to advance and serve healthcare leaders and the industry improving health and care globally through the utilization of knowledge and technology. Job Purpose The Senior Director, Digital Health Communities is responsible for the strategy, growth, and operations of CHIME’s digital community ecosystem — including both public-facing Digital Health Communities (DHC) and the private, member-exclusive MyCHIME platform. This role is accountable for transforming CHIME’s community platforms into dynamic, high-value engagement environments where digital health leaders actively connect, contribute, and collaborate. This leader will drive the evolution of the platform experience, oversee content and engagement strategies, and ensure strong alignment across CHIME’s media, membership, and partner initiatives.

Requirements

Bachelor’s degree in management, business, or related area required or comparable experience.
Minimum of five (5) five years’ experience in working with memberships, communities, or other similar affinity groups; healthcare knowledge or experience preferred.
Experience using a CRM/database.
Experience with virtual communities, digital content, and the technologies utilized with such activities.
Ability to effectively handle multiple tasks and assignments on deadline.
Must be a team player.
Must be able to work with diverse personalities with various levels of knowledge and skill.
Ability to effectively handle multiple tasks and assignments on deadline.
Discipline to successfully work without close supervision but also willing to ask for help or clarification when necessary.

Nice To Haves

Bonus: strong familiarity with the healthcare and technology space

Responsibilities

Own the strategy, performance, and evolution of CHIME’s Digital Health Communities platforms (public + myCHIME).
Partner with development teams to guide platform enhancements, user experience improvements, and feature prioritization.
Oversee day-to-day platform operations, including governance, moderation standards, and overall user experience.
Manage operational budgets and P&L tied to community platforms.
Drive audience growth and sustained engagement across all communities.
Design and execute strategies that increase interaction (comments, discussions, peer connection), not just content consumption.
Launch and scale new communities aligned to CHIME priorities (cybersecurity, informatics, behavioral health, etc.).
Activate and support community leaders to foster ongoing participation and high-quality dialogue.
Expand engagement across new and historically underrepresented audiences.
Own the content and publishing strategy across community platforms.
Develop engagement-driven programming (discussion series, AMAs, polls, community-led content).
Integrate CHIME media (podcasts, webinars, research, events) into the platform in a way that drives interaction.
Partner across marketing, media, and membership teams to ensure aligned and consistent content delivery.
Build and manage relationships with associations, organizations, and partners to expand audience and platform value.
Collaborate with Business Development to support sponsorship opportunities and revenue goals.
Develop community-based partner programs that enhance engagement while maintaining platform integrity.
Define and track key performance metrics (growth, engagement, retention, conversion).
Partner with analytics to translate insights into actionable improvements.
Continuously optimize platform experience, content strategy, and engagement models.
Serve as a key connector across CHIME teams (membership, media, marketing, analytics, business development).
Leverage community platforms to support broader CHIME and DHX initiatives.
Identify opportunities to evolve community offerings into scalable products and experiences.