Senior Director, Data & Analytics WF Strategic Operations

ServiceNow•Santa Clara, CA

About The Position

ServiceNow is reimagining how the world works through AI-powered experiences—and we need a strategic leader to help drive that transformation. We're seeking a Senior Director, Data & Analytics Strategic Operations to be the right hand to our EVP & GM, Data & Analytics, leading strategy and operations for a fast growing and fast moving organization. You will be a trusted advisor and execution partner to the EVP & GM, Data & Analytics and his leadership team, working cross-functionally with product management, engineering, experience, finance, and go-to-market to accelerate delivery and organizational effectiveness. You will report directly to the GVP, APEX (AI Product, Engineering, and Experience) Strategic Operations leader, ensuring tight integration between all of product and the centralized Strategy, Planning, and Operations function. What You Get to Do Serve as a key strategic and operational partner to the EVP & GM, Data & Analytics and leadership team, acting as proxy for the leader as needed and coordinating across cross-functional and executive stakeholders Drive end-to-end operational excellence—from strategy and OKRs through execution and talent development—partnering with Product, Engineering, Experience, Finance, and FP&A to ensure the Data & Analytics org operates as a high-performance machine Partner tightly with Product teams to create shared success, understand business priorities, and guide investments based on business outcomes Lead annual planning, headcount management, and financial oversight for a large product organization, partnering with FP&A to track OPEX and identify efficiency opportunities Own the corporate OKR process for the Data & Analytics organization—designing, facilitating, and tracking goal-setting cycles that drive accountability and measurable business outcomes Identify high-leverage opportunities across the Data & Analytics portfolio—analyzing where the org can create disproportionate value, designing cross-functional strategies, and driving flawless execution Lead executive-level communications and programs, including regular updates from the Data & Analytics team to broader R&D leadership and company-wide stakeholders Partner with M&A integration teams to ensure data and analytics-related acquisitions are successfully onboarded into the org’s operating model, processes, and planning cycles Embed AI-native practices into Data & Analytics Strategic Operations—leveraging AI tools to accelerate planning, decision-making, reporting, and cross-functional alignment Lead a team of Strategic Ops professionals, fostering a high-performance culture to attract, develop, and retain top talent Drive people and talent initiatives including town halls, employee surveys, awards, newsletters, offsites, and engagement programs Qualifications The Impact You'll Drive You will transform how a large-scale Data & Analytics organization operates—embedding AI into planning, execution, and decision-making cycles. Partner with senior leadership to shape data and analytics strategy across ServiceNow’s platform and products. Build operational excellence that becomes a replicable model for how complex data organizations scale in an AI-native world. Lead a team that doesn’t just support the business—they shape it.

Requirements

AI-Native Mindset & Execution: Deep understanding of how AI transforms data platforms, analytics workflows, and organizational operations. You’ve built AI-powered operations, leveraged AI to 10x team productivity, or led strategic initiatives where AI was central to the solution
12+ years of relevant work experience (or 7+ years post-MBA or equivalent), preferably in tech strategy/ops, management consulting, investment banking, or private equity
Demonstrated strategy and operations leadership across large, matrixed Product or R&D organizations; thrives in complex environments with ability to establish credibility with product, engineering, and executive leaders
Proven ability to serve as thought and execution partner to senior product leaders—helping them run and develop high-performing organizations
Strong financial acumen and data analytics skills; experience building business cases, managing OPEX budgets, and creating annual financial plans in technology organizations
Ability to quickly ramp on complex product portfolios, understand key business drivers, and partner with product leaders to make excellent, fast decisions
Track record of leading and developing talent with inclusive, high-performance leadership
Strong communication skills—verbal and written—comfortable in executive business and technical discussions
Demonstrated ability to scope and execute high-impact business and technical projects while simultaneously driving organizational and talent initiatives

Nice To Haves

Have led StratOps in a Data &Analytics, Platform, or similar Product org at scale (500+ people) and driven measurable operational improvements
Are known for making executives better—you elevate decision-making, accelerate execution, and build trust quickly at the C-suite level
Have a track record of implementing AI productivity tools to drive team efficiency and embedding AI-native practices across planning and operations

Responsibilities

Serve as a key strategic and operational partner to the EVP & GM, Data & Analytics and leadership team, acting as proxy for the leader as needed and coordinating across cross-functional and executive stakeholders
Drive end-to-end operational excellence—from strategy and OKRs through execution and talent development—partnering with Product, Engineering, Experience, Finance, and FP&A to ensure the Data & Analytics org operates as a high-performance machine
Partner tightly with Product teams to create shared success, understand business priorities, and guide investments based on business outcomes
Lead annual planning, headcount management, and financial oversight for a large product organization, partnering with FP&A to track OPEX and identify efficiency opportunities
Own the corporate OKR process for the Data & Analytics organization—designing, facilitating, and tracking goal-setting cycles that drive accountability and measurable business outcomes
Identify high-leverage opportunities across the Data & Analytics portfolio—analyzing where the org can create disproportionate value, designing cross-functional strategies, and driving flawless execution
Lead executive-level communications and programs, including regular updates from the Data & Analytics team to broader R&D leadership and company-wide stakeholders
Partner with M&A integration teams to ensure data and analytics-related acquisitions are successfully onboarded into the org’s operating model, processes, and planning cycles
Embed AI-native practices into Data & Analytics Strategic Operations—leveraging AI tools to accelerate planning, decision-making, reporting, and cross-functional alignment
Lead a team of Strategic Ops professionals, fostering a high-performance culture to attract, develop, and retain top talent
Drive people and talent initiatives including town halls, employee surveys, awards, newsletters, offsites, and engagement programs

Benefits

For positions in this location, we offer a base pay of $228,900 - $412,000, plus equity (when applicable), variable/incentive compensation and benefits.
Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

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