Senior Director - Customer Retention and Loyalty
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Sr Director of Retention and Customer Loyalty will lead a team that drives value by cultivating lifetime customer value through innovative loyalty strategies and programs across J.Crew and J.Crew Factory. This role requires a visionary and proven leader who can leverage data-driven insights to create and implement loyalty programs, optimize customer experiences, and foster deeper connections with our brand. This role will establish, communicate and execute a vision for the future loyalty program, ensuring it align with long term corporate strategies to deliver sustained value creation and foster brand love and affinity. This leader should have experience across a broad range of retail and financial products, retail / omnichannel operations, mobile and ecommerce with a proven track record that represents smart risk-taking in investment strategies.
