Senior Director, Customer Program Management- DC GPU

Advanced Micro Devices, Inc • Austin, TX

91d

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences – from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

Requirements

• Proven track record leading large, cross-functional customer programs for datacenter GPUs, accelerators, or server platforms with OEM/ODM and CSP partners.
• Deep understanding of datacenter infrastructure, server architectures, Linux, containerization, virtualization, and GPU software stacks (ROCm/driver ecosystem) and performance tuning methodologies.
• Experience driving proof-of-concept to production ramps at scale, managing complex validation, debug, and release activities in post-silicon environments.
• Strong operational discipline with experience defining KPIs (uptime, MTTR, deployment velocity) and delivering measurable improvements.
• Excellent executive communication skills and experience engaging at senior customer and partner leadership levels.
• Background in program management, systems engineering, customer success, or technical account management at scale.

Responsibilities

• Own end-to-end customer programs for datacenter GPU engagements, from platform definition with OEM/ODM partners through cluster deployment and long-term operational success.
• Drive customer satisfaction and uptime targets by coordinating engineering, system validation, software stack (ROCm/ecosystem) integration, performance tuning, and support teams to resolve issues rapidly and prevent recurrence.
• Lead technical engagements for proof-of-concept, development, validation, performance tuning, and production ramp with CSPs, OEMs/ODMs, systems integrators, and direct enterprise customers.
• Define and enforce program governance, milestones, KPIs (e.g., time-to-production, uptime, MTTR), risk mitigation plans, and communication cadence with stakeholders.
• Partner with Product Management and Engineering to provide customer-driven feedback on hardware, firmware, and software priorities and influence roadmaps to meet end-client performance and feature needs.
• Oversee customer-facing support and escalation processes, including second-level engineering support, release coordination, and software/firmware upgrade strategies.
• Develop and scale repeatable playbooks, tools, and validation methodologies for large-scale deployments and cluster management to improve time-to-value and reliability.
• Represent AMD in senior customer and partner forums, negotiate technical and operational commitments, and lead cross-functional response to major incidents.
• Collaborate with GTM, marketing, and partner teams to enable instance/product positioning, case studies, and customer references that accelerate adoption.

Benefits

• AMD benefits at a glance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees