Senior Director, Customer Marketing

Trellix

8d

About The Position

As a senior leader of the marketing team, reporting to the VP of Marketing & GTM, you will lead our strategy to turn customers into advocates by encouraging customer interaction, collaboration, and advocacy. You will impact the business by creating an engaged, loyal customer base.

Requirements

• You have a customer-first mindset that puts customers’ concerns and needs at the center of your approach.
• You have excellent communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
• You are highly collaborative and like to work cross functionally to deliver better customer outcomes and drive business results.
• You analyze data to make informed decisions, adjust strategies and deliver results aligned with the business.
• You have strong leadership skills with the ability to inspire and motivate a team and drive positive collaboration with internal and external partners.
• Your background includes 10+ years of progressive experience in marketing with a focus on intentional customer engagement.

Responsibilities

• Create and execute a customer advocacy strategy that delivers meaningful customer experiences and fosters brand loyalty, turning customers into advocates.
• Own the strategy for increasing customer engagement, retention, loyalty, upsell and cross-sell through targeted campaigns, advocacy programs, and cross-functional collaboration with sales, product, and customer success teams.
• Strategically grow the customer community to engage and nurture customers at various stages in their journey, enabling them to realize better security outcomes.
• Build, mentor, and manage a high-performing team, fostering a culture that leads with empathy and puts customers first.
• Gather and analyze customer feedback, usage data, and market trends to inform strategy and optimize performance.

Benefits

• We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed