Senior Director Customer Logistics

Ryder • Fort Worth, TX

9d • $170,000 - $185,000

About The Position

The Senior Director Customer Logistics will primarily be responsible for the financials, profit and loss responsibility and sales and account growth within a geographical area. Essential Functions Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management and is the key decision maker/point of contact for the customer's Senior Managers. They represent Ryder in customer meetings and presentations to drive retention and growth. Support the sales process by participating in business development opportunities with new customers. Embrace the corporate vision, mission, philosophy and leads by example. Create a positive, innovative and results oriented environment. Manage the operation to ensure goals are achieved. Foster a culture of innovation and continuous improvement, including acting as a catalyst for change. Support the Group Director in the strategic development and management of the assigned objectives. Ensure the effective selection, placement, development and retention of talent to meet current and future business needs. Train, supervise and coach/mentor direct reports and management team. Forecast, plan, manage and ensure locations meet defined financial targets. Develop and ensure mitigation plans are implemented as required. Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets. Additional Responsibilities Responsible for customer service, customer relationships, business retention and development, strategic initiatives including annual plan, company and customer initiatives. Position will be responsible for P&L management for all locations position oversees. Continuous Improvement in all segments of the business. Developing, mentoring team members and leadership of direct reports. The incumbent will maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level. Perform other duties as assigned.

Requirements

• Excellent oral and written communications skills with demonstrated leadership capabilities
• Excellent problem solving skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to create and develop an inclusive and engaged work environment
• Ability to inspire and develop others
• Must be able to interact with executive level management
• Ability to manage multiple accounts with different product direction
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales and demonstrated knowledge of Profit and Loss (P&L) performance advanced required
• Distribution and carrier management knowledge advanced preferred
• Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) related experience required.
• Ten (10) years or more logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportation hubs, etc. required
• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
• Five (5) years or more P&L responsibility including forecasting and managing financial targets required
• Six (6) years or more managing, leading and developing direct reports required
• Six (6) years or more managing large multi-level teams required
• Four (4) years or more managing customer relationship and interaction required
• Four (4) years or more managing customer KPIs required

Nice To Haves

• Master's degree preferred
• Five (5) years or more prior experience implementing a LEAN work environment preferred
• Three (3) years or more experience providing customer and senior level management presentations preferred
• Some sales experience preferred
• Distribution and carrier management knowledge advanced preferred

Responsibilities

• Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management and is the key decision maker/point of contact for the customer's Senior Managers.
• Represent Ryder in customer meetings and presentations to drive retention and growth.
• Support the sales process by participating in business development opportunities with new customers.
• Embrace the corporate vision, mission, philosophy and leads by example.
• Create a positive, innovative and results oriented environment.
• Manage the operation to ensure goals are achieved.
• Foster a culture of innovation and continuous improvement, including acting as a catalyst for change.
• Support the Group Director in the strategic development and management of the assigned objectives.
• Ensure the effective selection, placement, development and retention of talent to meet current and future business needs.
• Train, supervise and coach/mentor direct reports and management team.
• Forecast, plan, manage and ensure locations meet defined financial targets.
• Develop and ensure mitigation plans are implemented as required.
• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.
• Responsible for customer service, customer relationships, business retention and development, strategic initiatives including annual plan, company and customer initiatives.
• Position will be responsible for P&L management for all locations position oversees.
• Continuous Improvement in all segments of the business.
• Developing, mentoring team members and leadership of direct reports.
• The incumbent will maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level.
• Perform other duties as assigned.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees