First American Financial-posted 26 days ago
Full-time • Director
Princeton, NJ
5,001-10,000 employees
Insurance Carriers and Related Activities

The Senior Director, Core Market Operations, is responsible for managing revenue generation and operations for multiple county operations in a state or broadly defined area where title operations and escrow transactions are conducted. This role oversees title and escrow operations, ensures adherence to First American's policies and industry regulations, and drives operational excellence across all locations. While the role does not directly oversee Sales, it works collaboratively with sales leadership to align operational capabilities with growth strategies and market performance objectives. This position plays a critical part in leading teams, improving processes, and strengthening the long-term success of core markets within the Division.

  • Lead regional title and escrow operations across multiple offices, ensuring high-quality service delivery and process consistency.
  • Maintain compliance with company standards, regulatory requirements, and operational best practices.
  • Identify opportunities to optimize workflows, improve productivity, and enhance service quality.
  • Develop and execute operational strategies that support Division goals, scalability, and market development.
  • Oversee and strengthen "core markets," typically generating less than $30M in annual revenue but designated as foundational or strategic.
  • Partner with Sales leadership to support market growth initiatives, customer experience expectations, and performance alignment.
  • Provide leadership, coaching, and development for Directors, Area Managers, Branch Managers, and multi-office operational teams.
  • Manage workforce planning, staffing, performance evaluations, and succession planning.
  • Foster a culture aligned with First American's values, emphasizing accountability, collaboration, and continuous improvement.
  • Monitor and analyze operational KPIs, financial performance, and service-level metrics to ensure achievement of business goals.
  • Lead the adoption and implementation of new systems, processes, and technologies to support operational effectiveness.
  • Act as the key operational decision-maker within the region, proactively addressing issues and identifying opportunities.
  • Extensive experience in title and escrow operations with a deep understanding of industry workflows and regulatory requirements.
  • Demonstrated success leading multi-site or regional operations.
  • Experience in operational strategy, process optimization, and performance management.
  • Strong leadership skills with proven ability to coach, develop, and manage teams.
  • Effective communicator with strong relationship-building and collaboration skills.
  • Ability to interpret financial and operational data to support business decisions.
  • Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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