We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: Leads a team of engineers and analysts in the advancement of enterprise class contact center solutions, with a major focus on the Genesys Cloud platform implementation. Provides technical direction for automation, dialing strategies, call recording / grading, user interface and data collection. Manages all third-party vendors that are part of the CCaaS ecosystem to include the review of professional services engagement, statements of work, contracts, and the financial management of all aspects of the platform. Serves as the cross-functional liaison to corporate technical projects. Sets strategic direction and advises senior leadership on cost, ROI, risk, and impacts of the CCaaS roadmap. This is a hybrid role and is based at our global headquarters office located in Norfolk, VA (near Virginia Beach, VA).