Senior Director, Community Programming

Matrix Human Services•Detroit, MI

3d•$85,000 - $95,000

About The Position

The Senior Director, Community Programming is responsible for the strategic leadership, development, and oversight of all community-based programs and operations, including the Matrix Center and related initiatives. This role ensures high-quality, compliant, and outcome-driven service delivery aligned with Matrix Human Services’ mission. The position oversees program performance, community engagement, partnerships, facility operations, and resource development while fostering a culture of continuous quality improvement, equity, and community responsiveness. The Senior Director also plays a key role in expanding community impact through partnerships, funding opportunities, and innovative programming.

Requirements

Master’s Degree in Social Work, Human Services, Business, or related field (strongly preferred)
Minimum 5–10 years of progressive leadership experience in human services, community programming, or related administration
Demonstrated experience in program, personnel, and fiscal management
Experience with grant writing, fundraising, and resource development
Strong knowledge of community systems, funding structures, and partnership development
Excellent leadership, organizational, and communication skills
Demonstrated ability to develop, evaluate, and report on program outcomes
Cultural competency and ability to work effectively in diverse communities
Proficiency in Microsoft Office and data/reporting systems
Valid driver’s license, insurance, and ability to travel locally

Responsibilities

Provide visionary leadership for community programming, including the Matrix Center and affiliated initiatives
Foster a positive, team-oriented culture focused on equity, accountability, and results
Represent Matrix in community, civic, and professional settings
Advocate for community needs and resource allocation
Oversee design, implementation, and evaluation of community programs
Develop and track program goals, outcome measures, and performance metrics
Conduct community needs assessments to guide programming
Ensure integration of services across program areas
Promote client-centered, culturally responsive programming
Ensure ethical practice and protection of client rights
Oversee client recruitment, enrollment, and engagement strategies
Build and sustain relationships with community organizations, government, schools, businesses, and funders
Engage mission partners, tenants, and collaborators to expand programming and impact
Serve as liaison across service providers to ensure coordinated, non-duplicative services
Support partnerships that increase access to housing, education, employment, health, and social capital opportunities
Represent Matrix on boards, committees, and community initiatives
In partnership with Facilities, oversee operations of community-based facilities, including maintenance, safety, and security
Establish and enforce facility policies, procedures, and work order systems
Ensure compliance with licensing, accreditation, and regulatory requirements
Partner with Facilities on site development, renovations, and space utilization
Maintain safe, welcoming environments for clients, staff, and partners
Maintain and manage relationships with Matrix Center tenants including lease agreements, payments, and recruitment for vacant spaces
Supervise, coach, and develop directors and staff
Ensure appropriate staffing levels and effective service delivery
Oversee staff training, supervision, performance evaluations, and professional development
Promote use of volunteers, interns, and community resources
Support HR processes including hiring, discipline, and employee development
Develop and manage program budgets in collaboration with finance
Ensure fiscal accountability and alignment with funding requirements
Partner with the development team on funding opportunities
Support revenue generation through tenants, partnerships, and community engagement
Oversee financial reporting and budget adjustments
In partnership with fiscal, ensure timely processing of short-term rental invoicing
Ensure compliance with all contractual, licensing, accreditation, and organizational standards
Oversee data collection, reporting, and program evaluation
Lead continuous quality improvement (CQI) efforts across programs
Maintain accurate records, reports, and documentation
Provide regular reports on outcomes, activities, and performance
Collaborate with Marketing team to promote programs and increase visibility
Support fundraising, events, and community outreach efforts
Provide content and materials for internal and external communications
Manage partnership agreements (MOUs) and stakeholder communications