Senior Director, Commercial Sales Operations

nVent • Saint Louis Park, MN

132d • $205,000 - $305,000

About The Position

Reporting into our Senior VP of Sales, this individual will drive global sales and commercial excellence across the Sales and Customer Care organization by leading transformation initiatives and optimizing processes to improve sales productivity and operational efficiency. Lead the commercial and technical support functions throughout the entire customer journey—from initial engagement through post-sale and aftermarket support. Implement a structured framework to align strategic initiatives with measurable success metrics and ensure effective execution across the organization. Lead annual quota planning process, including quota setting, deployment, performance tracking, forecasting, and analytics, while developing and maintaining a comprehensive playbook to ensure clarity and consistency. Own and accelerate the transformation toward a data-driven sales organization by standardizing reporting and developing analytics that enable informed decision-making across Sales and Customer Care. Drive the vision and development of CRM systems as the core platform for all sales engagement. Establish and maintain a scalable enablement ecosystem that promotes training, drives tool adoption, and supports continuous improvement to meet evolving business requirements. Partner with sales leadership to support sales strategy and planning, including segmentation, targeting, channel strategy, and resource deployment.

Requirements

• A bachelor’s degree is preferred.
• Minimum 10 years of professional experience in sales operations or excellence leadership roles within a global manufacturing environment.
• 5+ years of team leadership experience.
• Experience working within Salesforce.com or a similar CRM system.
• Merger and Acquisition experience preferred.
• Ability to develop effective relationships, listen, influence, and collaborate at all organizational levels.
• Knowledge and experience in process development, project management, and related organizational change.
• Strong affinity towards digital innovation.
• Practical experience in driving large investments in global digital projects.
• Ability to travel up to 40% required.

Responsibilities

• Drive global sales and commercial excellence across the Sales and Customer Care organization.
• Lead transformation initiatives and optimize processes to improve sales productivity and operational efficiency.
• Lead the commercial and technical support functions throughout the entire customer journey.
• Implement a structured framework to align strategic initiatives with measurable success metrics.
• Lead annual quota planning process, including quota setting, deployment, performance tracking, forecasting, and analytics.
• Develop and maintain a comprehensive playbook to ensure clarity and consistency.
• Own and accelerate the transformation toward a data-driven sales organization.
• Standardize reporting and develop analytics for informed decision-making.
• Drive the vision and development of CRM systems for sales engagement.
• Establish and maintain a scalable enablement ecosystem for training and tool adoption.
• Partner with sales leadership to support sales strategy and planning.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts.
• Short-term and long-term disability benefits.
• Critical illness, accident insurance, and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan with company match.
• Tuition reimbursement.
• Caregiver, personal and parental leave.
• Back-up care services.
• Paid time off including volunteer time.
• A well-being program.
• Legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree