Senior Director, Commercial Platforms

Smith & Nephew•Fort Worth, MA

13d•$212,813 - $287,938•Remote

About The Position

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Senior Director, Commercial Platforms is accountable for the strategy, delivery, governance, and continuous improvement of Smith+Nephew’s global commercial technology platforms. This leader oversees the Salesforce ecosystem and related commercial systems, ensuring they deliver measurable business value, adhere to global standards, and support commercial excellence across all regions. In this role, the Senior Director partners closely with business leaders, Product Owners, Global Process Owners, and IT delivery teams to drive harmonized processes, scalable platform capabilities, and high‑quality solution delivery through modern Agile and DevOps practices. What will you need to be successful? (20%) Platform Strategy & Ownership Serve as Global Platform Owner for the Salesforce ecosystem and associated commercial platforms, ensuring technology adherence to global standards, enterprise architecture, and value‑driven roadmaps. Define and maintain the long‑term platform strategy aligned to global commercial objectives and the executive 12‑point plan for commercial transformation. Gather and assess global process changes, evaluate impacts, and drive alignment with the Global Process Committee. (10%) Leadership And Execution Partner with Service Delivery & global Agile teams to deliver enhancements, new capabilities, BAU support, and cross‑cloud integrations (Sales, Service, Health, Marketing, Data Cloud, MuleSoft). Partner with Service Delivery & global Agile teams to execute end‑to‑end delivery from discovery through deployment, ensuring predictable release cycles and high‑quality outcomes. Champion Agile and DevOps methodologies to drive standardization, velocity, and continuous improvement. (30%) Stakeholder Engagement & Governance Collaborate with Commercial Excellence, regional business units, and Global Business Sponsors to prioritize features, manage demand, and ensure alignment to strategic goals. Represent Commercial Platforms in steering committees, working groups, and governance forums. Provide transparent communication on progress, risks, and decisions to executive stakeholders. (25%) Team Leadership Lead cross‑functional teams including Business Analysts, Solution Architects, Developers, Scrum Masters, and external vendor partners. Drive capability uplift across Commercial IT through mentorship, operational rigor, and standardization of ways of working. (15%) Risk, Compliance & Platform Health Ensure stability, scalability, and security of global commercial platforms. Manage vendor relationships, contract dependencies, and platform budgets. Oversee platform lifecycle management including releases, maintenance, deprecations, and integrations. Location: US - Remote

Requirements

BSBA, Bachelor’s degree in Information Technology, Computer Science or equivalent.
10+ years of experience leading enterprise‑scale commercial or CRM platforms.
Deep expertise in Salesforce (multi‑cloud), enterprise integrations, and global rollout programs.
Proven success implementing Agile methodologies and modern DevOps practices.
Strong stakeholder management and experience collaborating with global leaders.
Demonstrated ability to lead cross‑functional technical teams and complex transformation initiatives.

Responsibilities

Platform Strategy & Ownership Serve as Global Platform Owner for the Salesforce ecosystem and associated commercial platforms, ensuring technology adherence to global standards, enterprise architecture, and value‑driven roadmaps.
Define and maintain the long‑term platform strategy aligned to global commercial objectives and the executive 12‑point plan for commercial transformation.
Gather and assess global process changes, evaluate impacts, and drive alignment with the Global Process Committee.
Partner with Service Delivery & global Agile teams to deliver enhancements, new capabilities, BAU support, and cross‑cloud integrations (Sales, Service, Health, Marketing, Data Cloud, MuleSoft).
Partner with Service Delivery & global Agile teams to execute end‑to‑end delivery from discovery through deployment, ensuring predictable release cycles and high‑quality outcomes.
Champion Agile and DevOps methodologies to drive standardization, velocity, and continuous improvement.
Collaborate with Commercial Excellence, regional business units, and Global Business Sponsors to prioritize features, manage demand, and ensure alignment to strategic goals.
Represent Commercial Platforms in steering committees, working groups, and governance forums.
Provide transparent communication on progress, risks, and decisions to executive stakeholders.
Lead cross‑functional teams including Business Analysts, Solution Architects, Developers, Scrum Masters, and external vendor partners.
Drive capability uplift across Commercial IT through mentorship, operational rigor, and standardization of ways of working.
Ensure stability, scalability, and security of global commercial platforms.
Manage vendor relationships, contract dependencies, and platform budgets.
Oversee platform lifecycle management including releases, maintenance, deprecations, and integrations.