Senior Director, Collaboration

General Datatech L.P • College Station, TX

255d

About The Position

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results. As a GDT Director, you will manage the relationships with our top-tier-customers, supporting a wide range of operational activities and management of services delivered by GDT. As a Director, you will be the primary point of contact for a portfolio of top customers managing all aspects of work being requested for their hosted environment, oversee the customer account, issue resolutions, facilitate client meeting, prepare for a meeting agenda and presentation, track project, analyze a trend report, proactively work with NOC and GDT engineering team to proactively resolve the chronical issue, assist with sales for new growth opportunities.

Requirements

• Demonstrated success in working with customers, building relationships, and achieving measurable goals.
• Self-starter with a proven track record of driving customer success and satisfaction.
• Skilled at managing customer relationships, problem-solving, driving alignment, and navigating complex and challenging situations.
• Exceptional verbal and written communication skills; comfortable meeting with and presenting to audiences at all levels within the organization.
• Thrive in a fast-paced environment with ability to prioritize and multi-task on the fly.
• Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently.
• Ability to resolve conflicts by finding the win-win scenarios for everyone.
• Ability to read and translate technical documentation such as systems/network architecture diagrams.

Nice To Haves

• Project management certification (PMP) and / or ITIL certification preferred.

Responsibilities

• Develop and foster primary relationship with customers, gain a deep understanding of customers business needs, technical infrastructure and current products and services delivered by GDT.
• Consult customers around best practices in cloud technology and hosting environment by keeping the customer informed of key GDT information that is critical to their business.
• Design, define and prove out the client's scope of work (SOW) to ensure solutions, technologies and resource allocations support deliverables.
• Manage GDT's customers throughout various stages of the customer lifecycle from New Business through Renewal.
• Understand and translate customer business requirements and goals to applicable groups.
• Assist in resolving customer issues by facilitating the coordination of efforts among GDT's support organizations.
• Manage environments, operations and service delivery, budgeting, utilization, rate and P/L.
• Direct responsibility for team of client facing engineers. Attract and manage best-in-industry talent, fostering collaboration across the team.

Benefits

• People-first culture focused on inclusivity, growth, and innovation.
• Access to career development opportunities.
• Cutting-edge technology and a collaborative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Merchant Wholesalers, Durable Goods