Senior Director Clinical Services (RN)

DaVita Kidney Care

22h • Onsite

About The Position

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally. The Sr. Director, Clinical Services & Operations is responsible for setting the clinical strategy, driving high-quality outcomes and patient safety, and overseeing clinical education. This role works in alignment with the broader clinical strategy and elevates the strength of nursing/clinical services. The Sr. Director builds relationships with external clinical leaders and collaborates with internal departments to improve patient outcomes. This role leads the Group’s Clinical Landscape and strategic clinical alignment for outcomes, quality, and safety in partnership with the Group Vice President by proactively identifying issues in quality, safety, and outcomes, creating action and implementation plans. This is a National clinical leader driving outcomes across 350+ clinics across NM, TX, LA, MS, AR, AL. Location preference: Can be located within Team Galaxy geography - NM, TX, LA, MS, AR, AL. Travel: Regional travel up to 50% of the time Availability for evening and weekend work as needed On-site presence in facilities 1-2 days per week

Requirements

• Bachelor’s degree in nursing or a related field.
• Minimum of 6-8 years of experience in clinical services management.
• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.
• Strong knowledge of regulatory requirements and quality improvement processes.
• Specialized experience in developing and implementing clinical policies and procedures.
• Excellent communication and leadership skills.
• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook.
• Current RN license in the state of practice is required with no Board of Nursing disciplinary actions.
• Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
• Minimum of 6-8 years of experience in clinical services management.
• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.
• Strong knowledge of regulatory requirements and quality improvement processes.
• Specialized experience in developing and implementing clinical policies and procedures.
• Excellent communication and leadership skills.
• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook.
• Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
• ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.
• Work Environment: Level III – Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
• Visual: Vision adequate to perform the essential duties/responsibilities of position.
• May be required to demonstrate the ability to differentiate colors on a test strip.
• Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities: Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions. Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

Nice To Haves

• Master’s degree in nursing or healthcare administration
• Experience in a leadership role within a clinical setting
• Experience in dialysis or nephrology
• Certification in healthcare quality or patient safety
• Certification in Healthcare Quality (CPHQ) or similar
• CPR & ANNA certification
• Currently hold or previously have held CNN, CSN, or Bonet Certification

Responsibilities

• Safety Response & Readiness Drive accountability with the team to their core safety responsibilities, ensuring timely completion of Safety Snapshots. Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).
• Coaching & Talent Management Coach MCS and DCS where underperforming or struggling with difficult relationships. Create space for regular development conversations and advocate for TM growth opportunities/succession planning. Engage with each Division Clinical Services team once a quarter, evaluating the culture of the division and meeting with DCS & MCS team.
• Sets Clinical Strategy for Group Lead the Group’s clinical landscape and strategic alignment on outcomes, quality and safety in partnership with the GVP. Identify and surface key drivers impacting patient time on therapy; help solve problems and remove barriers, ensure implementation, and progress. Drive action planning and process execution for opportunity areas and outlier support with operations leaders and key partners Report on division operations and clinical outcome trends to the leadership team and support creation and implementation of plans to improve trends.
• National Clinical Strategy Support Act as a strategic field partner within the Sr. Director of Clinical Services team to provide feedback to atlas leaders and support components of the Clinical Strategy Be a clinical voice on National forums to provide feedback, advocate for strong processes that enable field success.
• Driving Clinical Outlier Support Orchestrate the right clinical actions across the Group, by supporting DCS and DVP in the prioritization of clinical focus.

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Director