Senior Director, Clinical Operations

Mass General Brigham•Boston, MA

3d•Hybrid

About The Position

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of MGB Neurosurgery: The MGB Neurosurgery (NSU) Senior Director of Clinical Operations is a critical member of the department leadership team. They play an integral part in delivering efficient, patient-centered clinical operations, as well as development and execution of a strategic MGB wide vision for clinical services across the Department of Neurosurgery and the Neurosurgery Institute (NSI). The Senior Director works closely with hospital, department, and NSI leaders to ensure close alignment with the system structure and goals. The Senior Director oversees integrated and optimized clinical operations across Neurosurgery ambulatory practices, ORs and inpatient services. This person will establish common expectations, processes, and systems to improve the consistency of practice operations across Neurosurgery clinical sites.

Requirements

Bachelor's degree required.
7-10 years management experience in an academic medical center required.
Supervisory experience required.
Outstanding organizational skills to manage many competing responsibilities and priorities.
Ability to delegate, effectively supervise, and plan for the timely and successful completion of objectives.
Exceptional interpersonal skills and a high degree of social facility in obtaining cooperation and support from a broad range of people.
Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving.
Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency including departmental leadership, administrative staff, clinical and research faculty, and leaders across the AMCs and MGB.
Excellent negotiation skills in complex internal and external situations.
The ability to independently resolve quickly most problems encountered.
Demonstrated sensitivity, discretion, and judgment regarding confidential matters.
Leadership: A demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving is essential.
Results orientation: Results-driven approach with experience/ability to achieve results in a metrics based analytical environment.
Organizational Skills: Outstanding organizational skills are necessary to manage many competing timetables and responsibilities and deadline pressures.
Collaboration: Able to work effectively within a matrixed based organizational structure. Collaboration with administrative staff will be essential.
Communicator/Facilitator: Excellent interpersonal, presentation and organizational skills and professional demeanor. Demonstrated sensitivity, discretion, and judgment regarding confidential matters are essential.
Excellent verbal and written communication skills are necessary to communicate effectively with a large and diverse constituency, including the chairs/chiefs, senior departmental leaders, research faculty at all levels, research trainees and staff, potential donors, representatives, and vendors.
Judgement: Demonstrated judgement in managing sensitive issues and when to escalate problems.
Team: Takes personal responsibility in developing teams and is passionate about a happy, highly functioning team with the highest level of talent and performance for the responsibilities of the Department.
Interpersonal: Possess a leadership style that is open and transparent and an exceptional capacity to build strong relationships.
Manages conflict and achieves resolution effectively.
Time management : Exceptional organizational skills and ability to prioritize effectively. Flexibility to work independently and to handle multiple tasks with project deadlines.
A tenacious, can-do personality that works to correct mistakes and get things done as efficiently as possible, often utilizing resources across services.
Technology : Competency in the latest digital capability to support decision support tools.
Mass General Brigham values : Embraces values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

Nice To Haves

Master’s degree in business administration, public health, public administration strongly preferred.

Responsibilities

Strategic Development Under the direction of the NSU Executive Administrator, and in partnership with the NSI Chief Administrator and Neurosurgery Clinical Site Directors, determine the overall vision, mission, direction, goals, and objectives for Neurosurgery ambulatory, OR, and inpatient operations.
Works with departmental, hospital leadership and relevant MGB departments to prepare necessary business plans and documentation.
Serves as a critical member and senior leader for the NSU administrative team(s).
Establishes and maintains clear communications with Department leaders as to each area’s performance.
Interacts and builds strong working relationships with peers and clinical leadership.
Works with hospital leadership to evaluate and monitor performance of the AMCs to support the delivery of services and the operational goals of cost containment, quality enhancement, developing a culture of safety, and patient experience.
Develops leadership structure that maximizes clinical integration and coordination with ambulatory practices in the community.
Participate in the NSU Clinical Operations / Quality Council and ensure NSU and NSI strategies are communicated and implemented with the Department of Neurosurgery.
Clinical Operations: Develop operational standards and metrics for consistent patient and provider experience across the NSU Department as appropriate.
Integrated standards include (but are not limited to): Template/OR utilization Staffing ratios Administrative Team structure MD/APP teams Patient Intake/ Triage models Clinic schedules and visit lengths Call coverage and scheduling support
Develop practice staffing workflows with best practices for optimal staffing experience.
Ensures top of license activity for a range of staff roles.
In collaboration with physician leadership, design and support ongoing multidisciplinary care models across Neurosurgery, and related departments (Neurology, Orthopedics, ect).
Work with respective leaders to develop sustainable staffing models and financial structures that streamline patient care.
In collaboration with NSU leadership, leads the evaluation, development, and implementation of strategies for the growth, improved access and integration of clinical services throughout MGB (i.e. establishment of centers of clinical excellence, site of care transition to community locations, etc.).
In partnership with relevant chiefs, ACMO, directors and clinical operations leaders, oversees operations of clinical services provided in ambulatory, procedural and inpatient areas across multiple campuses (i.e. BWH, MGH, SSH, NWH, and various other sites).
Works to achieve system level clinical and quality goals.
Develops appropriate staffing models and ratios that accommodate ongoing ambulatory, procedural and inpatient growth.
Project and forecast needs as part of the budgetary process.
Participates in AMC and MGB working groups related to clinical operations as requested by NSU and other system leadership.
Essential Functions: Participates in the development and management of budgets, monitors financial performance for respective areas, and take corrective action as needed.
Provides management, guidance and support to administrative leaders, provides mentorship to ensure their success and to hold them accountable for achieving operational goals.
Research and analyze data to identify areas of improvement.
Develop and implement strategies to improve the performance of the Neurosurgery clinical services and programs.
Achieve operational goals including volume, financial, people, quality and safety.
Develop, implement, and monitor policies and procedures to ensure efficient operations.
Develops letters, presentations, announcements, and other communications.
Keeps current regarding trends and developments in the health care field.
Leads or participates in special projects or other related tasks as requested or required.
Performs other duties as assigned Complies with all policies and standards Human Resources Management Management Actions: Coordinates with Human Resources for the interviewing, hiring, personnel transactions (e.g., hiring, salaries, promotions, job descriptions) and implementation of institutional corrective action policy for direct reports.
Using Workday, initiates, approves, and coordinates with Human Resources for approval of human resources changes (e.g., salary adjustments, salary distributions, training records) for staff.
Prepares performance reviews on direct reports.
Takes corrective and disciplinary action, up to and including termination, as necessary to maintain the highest level of staff productivity and effectiveness.
Reviews workload issues to ensure appropriate staffing.
Oversight: Provides direct supervision to and is responsible for the conduct, operations, and results of direct reports and subordinate staff.
Develops and implements change management programs including efficiency and resource utilization projects.
In times of transition, supports areas that require interim leadership support.
Actively considers opportunities to grow the abilities, skills, and support of employees through professional development, enhanced communication vehicles, employee-focused initiatives, and otherwise.
Culture/Equity: Reviews, supports, and ensures salary and wage equity for staff.
Creates a supportive, educational, and development-focused environment for all staff.
Ensures the maintenance of a diverse, inclusive, and professional environment for all staff.