Senior Director Client Solutions

Acosta Group • Chesterfield, MO

96d

About The Position

As a Senior Client Solutions Director, you will be a strategic leader responsible for driving business growth, operational excellence, and client satisfaction across large-scale retail initiatives. You'll lead cross-functional teams, manage high-impact projects, and serve as a key liaison between clients, field teams, and business operations.

Requirements

• Bachelor's degree required.
• 8-10 years of experience in the Consumer-Packaged Goods (CPG) industry, with a strong background in large-scale operations and client-facing roles.
• 1-3 years of experience managing and developing teams.
• Prior experience in sales or client services with a food broker, agency, or major consumer brand.
• Solid understanding of retail service organizations and in-store execution strategies.
• Strong negotiation, relationship-building, and communication skills.
• Proven ability to analyze sales and marketing data to drive strategic decisions.
• Proficient in Microsoft Office and other sales support software platforms.
• Demonstrated ability to manage multiple priorities and lead cross-functional teams.
• Experience in project management, including billing, reporting, and post-project analysis.

Responsibilities

• Lead strategic growth planning, including new business development, capacity/resource planning, and profitability management.
• Collaborate with Talent Acquisition to align staffing strategies with project needs and business goals.
• Negotiate and execute special project coverage in retail environments, ensuring accurate billing, reporting, and post-project analysis.
• Foster strong client relationships by understanding project goals and aligning internal teams for flawless execution.
• Communicate project requirements clearly to retail teams and refine frameworks to ensure consistency and clarity.
• Oversee project setup in internal systems (e.g., Back Office, NARS) and ensure timely, accurate billing.
• Analyze project data in partnership with Retail Analysts and deliver actionable insights to clients.
• Develop internal project recaps to build a knowledge base and identify opportunities for revenue enhancement.
• Lead and mentor a team of Client Solutions Managers and support staff, ensuring high performance and professional growth.
• Support system design initiatives to enhance proprietary tools and improve operational efficiency.
• Drive continuous improvement by identifying trends, optimizing processes, and presenting strategic recommendations.
• Travel as needed to support client meetings, project execution, and team development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree