Senior Director, Client Services, Channel Partners

The Trade Desk • Boulder, CO

100d • $135,400 - $248,300

About The Position

The Senior Director, Client Services, Channel Partners is a strategic, enterprise-minded leader who brings clarity, operational rigor, and accountability to a high-growth environment. This role requires balancing client success, team development, and commercial outcomes with a multi-year business-building mindset. The ideal candidate will have experience working with VARs, SIs, and/or ISVs, including designing and successfully implementing related GTM models. The Senior Director will build trusted relationships with senior client executives to serve as a consultative advisor in product strategy and corporate/growth strategy. This position also involves being a strong cross-functional collaborator who influences product direction and drives company-wide initiatives. Performance will be measured by attainment vs. portfolio goals and by contribution to company initiatives.

Requirements

• Collaborative leadership style with a focus on talent development, performance accountability, and organizational health.
• 10+ years of client services organizational leadership in enterprise software or consulting, with experience in intermediary/channel partner models.
• Proven success scaling teams and revenue in high-growth or public tech companies.
• Strong product and strategic fluency; able to engage on platform, implementation, and business impact.
• Skilled at aligning cross-functional leadership around growth, change, and operational priorities.
• Stellar executive presence and communication skills, able to distill complexity, influence and negotiate outcomes, and drive clarity.
• Leads through ambiguity while staying focused on client and business outcomes.

Responsibilities

• Lead, coach, and elevate the Client Services team focused on the VAR business.
• Build trusted relationships with senior client executives to serve as a consultative advisor in product and corporate/growth strategy.
• Translate The Trade Desk's product vision and business goals into account growth strategies in partnership with Business Development.
• Own onboarding and lifecycle strategy for Channel Partner accounts to accelerate time-to-value and performance.
• Develop scalable support models, learning programs, and internal processes that enable multi-year growth.
• Champion internal collaboration and operational improvements across cross-functional teams.
• Lead talent development, succession planning, and hiring at all levels.
• Represent client needs to inform product roadmap and drive portfolio impact.
• Tackle complex challenges with systems thinking and a bias toward scalable, resourceful solutions.
• Shape the culture of the Channel Partners CS team while contributing to the broader CS leadership team.

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
• Retirement benefits such as a 401k plan and company match.
• Short and long-term disability coverage.
• Basic life insurance.
• Well-being benefits.
• Reimbursement for certain tuition expenses.
• Parental leave.
• Sick time of 1 hour per 30 hours worked.
• Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter.
• Around 13 paid holidays per year.
• Employees can purchase The Trade Desk stock at a discount through the Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services