Senior Director Client Experience

Baldwin Risk Partners-posted 9 months ago
Full-time • Senior
Branchburg, NJ
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Ensure the holistic coordination and delivery of peace of mind to our clients, prospective clients, and advisors through superior responsiveness, communication, and execution of all client deliverables. Lead a cross-functional, multi-geographic team of marketing/broking, directors of risk management, account managers, analysts, and risk mitigation colleagues. As a senior leader they will develop, innovate, and execute future-focused strategies to drive double-digit growth and vanguard client experience.

  • Lead client experience, risk mitigation, and marketing/broking leaders, including hiring, developing, coaching, and mentoring.
  • Ensure superior execution across the platform by removing barriers, connecting resources, and aligning client experience colleagues to deliver peace of mind to all clients.
  • Innovate and evolve colleague and client experience with an eye to the future to ensure superior colleague and client retention in a high-paced growth environment.
  • Understand clients and how to add value and differentiate the firm from our competitors.
  • Superior leadership, collaboration, and communication skills.
  • Ability to multitask and prioritize in high-growth, rapidly changing environments.
  • Ability to quickly learn and use job specific programs.
  • Ability to communicate efficiently and effectively.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Advanced financial acumen.
  • Ability to learn any other appropriate program or software system used by the firm as necessary.
  • Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture.
  • Technical credentialing preferred (CPCU, CIC).
  • Up to 20% travel may be required.
  • High level of energy and dedication required.
  • Fast paced multi-tasking environment.
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