Senior Director Client Experience - Employee Benefits

BRP Group • Tampa, FL

353d

About The Position

Ensure the holistic coordination and delivery of peace of mind to our clients, prospective clients, and advisors through superior responsiveness, communication, and execution of all client deliverables. Lead a cross-functional, multi-geographic team of client experience colleagues. As a senior leader, they will develop, innovate, and execute future-focused strategies to drive double-digit organic growth and vanguard client experience.

Requirements

• Understand clients and how to add value and differentiate the firm from our competitors.
• Superior leadership, collaboration, and communication skills.
• Ability to multitask and prioritize in high-growth, rapidly changing environments.
• Ability to quickly learn and use job specific programs.
• Ability to communicate efficiently and effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Advanced financial acumen.
• Ability to learn any other appropriate program or software system used by the firm as necessary.
• Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture.

Nice To Haves

• 15+ years' experience preferred.

Responsibilities

• Lead client experience, risk mitigation, and marketing/broking leaders, including hiring, developing, coaching, and mentoring.
• Ensure superior execution across the platform by removing barriers, connecting resources, and aligning client experience colleagues to deliver peace of mind to all clients.
• Innovate and evolve colleague and client experience with an eye to the future to ensure superior colleague and client retention in a high-paced growth environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree