Senior Director Client Delivery

R1 RCM

4d•$175,000 - $244,881

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Director, Client Delivery, you will play a pivotal role in leading and scaling our revenue cycle delivery organization. Your daily responsibilities will include overseeing core revenue cycle operations, proactively managing performance through key metrics, and driving automation and process improvements that enhance outcomes and efficiency. You will lead a large, multi-layered team, partner closely with shared services and key revenue cycle stakeholders, and translate strategic priorities into measurable operational results. To excel in this role, you should be a high-performing leader with deep revenue cycle expertise, strong people leadership experience, and a track record of improving performance at scale. Here’s What You Can Expect Own executive accountability for a complex, multi‑client revenue cycle portfolio, driving sustained revenue growth, operational performance, and long‑term client partnerships. Act as a strategic advisor to senior and C‑suite client leaders, leading quarterly executive business reviews and influencing outcomes through data‑driven insights. Lead and scale a high‑performing organization of 200+ revenue cycle professionals through 5+ direct leaders in multi‑system, acute‑care environments. Deliver measurable financial and operational impact by executing revenue optimization, cost‑reduction, automation, and process transformation initiatives. Establish enterprise‑level performance governance, leveraging analytics, automation, and continuous improvement to exceed client KPIs and NPS targets. Qualifications Proven senior‑level leadership experience in acute‑care revenue cycle operations, including end‑to-end RCM ownership in complex, multi‑system environments. Demonstrated success leading large, distributed teams and developing leadership talent at scale. Strong expertise in change management, process design, and operational transformation within healthcare or revenue cycle services. Experience driving automation, digital enablement, and analytics‑based decision‑making (e.g., Power BI, integrated systems, EMR environments). For this US-based position, the base pay range is $175,000.00 - $244,881.42 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 25.00% The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.

Requirements

Proven senior‑level leadership experience in acute‑care revenue cycle operations, including end-to-end RCM ownership in complex, multi‑system environments.
Demonstrated success leading large, distributed teams and developing leadership talent at scale.
Strong expertise in change management, process design, and operational transformation within healthcare or revenue cycle services.
Experience driving automation, digital enablement, and analytics‑based decision‑making (e.g., Power BI, integrated systems, EMR environments).

Responsibilities

Own executive accountability for a complex, multi‑client revenue cycle portfolio, driving sustained revenue growth, operational performance, and long‑term client partnerships.
Act as a strategic advisor to senior and C‑suite client leaders, leading quarterly executive business reviews and influencing outcomes through data‑driven insights.
Lead and scale a high‑performing organization of 200+ revenue cycle professionals through 5+ direct leaders in multi‑system, acute‑care environments.
Deliver measurable financial and operational impact by executing revenue optimization, cost‑reduction, automation, and process transformation initiatives.
Establish enterprise‑level performance governance, leveraging analytics, automation, and continuous improvement to exceed client KPIs and NPS targets.