Senior Directory Category Operations

Staples Inc. • Framingham, MA

9d

About The Position

The Senior Director Category Operations is responsible for overseeing operations and driving transformation of Staples' post-sale operations for several category lines of business. This role will lead a team of several operations leaders, partnering closely with counterparts in Sales and third party service providers. The Senior Director Category Operations will ensure the efficient and effective implementation and ongoing execution of customer programs across Breakroom, Print, Facilities, Furniture, and other key lines of business.
Duties & Responsibilities:
· Lead a team of operations leaders with responsibility over post-sale implementation and operations for Staples' category lines of business (Facilities, Breakroom, Furniture, Print, Stockroom).
· Partner with Merchandising to oversee third party service provider relationships, performance,
cost to serve.
· Drive transformation initiatives that improve service, cost efficiency, customer experience, and
sales productivity.
· Oversee the operations tech stack, ensuring operators have the tools, systems, and processes
to effectively and efficiently manage their work.
· Continuously develop and cultivate talent within the operations leadership team and build
frameworks for talent development across the broader organization.
Management Responsibilities:
· Serve as a leader of leaders over several post-sale operations and support teams.
· Responsible for ongoing maintenance of org design, role mandates, and role mix.
· Foster a culture of continuous improvement and professional development within the team
through formal and informal
· Ensure effective communication and alignment within the sales team and across other
departments.

Requirements

• 10+ years of experience in sales or a related field AND 5+ years in a management role.
• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Proven experience in managing operations and developing strategies.
• Strong understanding of sales processes, market dynamics, and customer relationship management.
• Experience with sales and operations technology and CRM systems.
• Experience implementing and managing systems (both proprietary and third party).

Nice To Haves

• 12+ years of experience in sales or a related field AND 8+ years in a management role.
• Master’s degree in Business Administration or a related field.
• Experience in a similar industry or market segment.
• Demonstrated ability to lead cross-functional teams and projects.
• Familiarity with Staples' category product offerings, the B2B sales process, and go-to-market strategy.

Responsibilities

• Lead a team of operations leaders with responsibility over post-sale implementation and operations for Staples' category lines of business (Facilities, Breakroom, Furniture, Print, Stockroom).
• Partner with Merchandising to oversee third party service provider relationships, performance, cost to serve.
• Drive transformation initiatives that improve service, cost efficiency, customer experience, and sales productivity.
• Oversee the operations tech stack, ensuring operators have the tools, systems, and processes to effectively and efficiently manage their work.
• Continuously develop and cultivate talent within the operations leadership team and build frameworks for talent development across the broader organization.
• Serve as a leader of leaders over several post-sale operations and support teams.
• Responsible for ongoing maintenance of org design, role mandates, and role mix.
• Foster a culture of continuous improvement and professional development within the team through formal and informal
• Ensure effective communication and alignment within the sales team and across other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees