Senior Director, Case Installations

Blue Shield of California • Oakland, CA

16d

About The Position

The Case Installations team oversees end-to-end implementation for new and renewing employer groups, ensuring seamless onboarding and compliance across fully insured, ASO, and Group Medicare products. The Senior Director, Case Installations, reports to the VP, Commercial Growth and Strategy, will lead a high-performing organization responsible for strategic design, operational execution, and continuous improvement of group installation processes. This role is critical to delivering a best-in-class client experience and meeting aggressive timelines during peak periods. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Requirements

• Requires a college degree or equivalent experience and minimum 12 years prior relevant experience, including 6 years of management experience
• Requires expertise in large-scale group installations across multiple health insurance product types (ASO, Shared Advantage, Fully Insured, Medicare, Dental & Vision), systems integration, and process automation
• Requires experience with enterprise platforms such as Salesforce is essential, along with a proven track record of designing and executing complex onboarding workflows
• Strong knowledge of compliance, influence and cross-functional coordination is critical
• Expertise in process optimization, change management, and stakeholder engagement, along with a proven track record of designing and executing complex onboarding workflows
• Strong business acumen with the ability to translate strategy into execution
• Adept at influencing and driving change across matrixed-teams in a fast-paced, deadline driven environment

Responsibilities

• Strategic Leadership & Vision Define and execute strategy for group installations, aligning enterprise growth objectives and market needs. Drive innovation and continuous improvement initiatives
• Operational Oversight & Process Optimization Oversee end-to-end implementation workflows, ensuring compliance, accuracy, and efficiency. Reduce errors and turnaround time through process redesign and automation
• Cross-Functional Collaboration Partner with Sales, Account Management, Operations, Product, and Technology teams to deliver integrated solutions and exceptional client experiences
• Capacity Planning & Risk Management Forecast resource needs during peak seasons, implement contingency plans, and manage escalations to maintain service levels
• Client Experience & Quality Assurance Ensure timely delivery of client-facing materials and maintain high standards for first impressions and ongoing support
• People Leadership & Talent Development Lead a large team of people leaders and staff, fostering a culture of accountability, collaboration, and professional growth. Ensure succession planning and capability building

What This Job Offers

• Job Type: Full-time
• Career Level: Director