Senior Director, Case Development

LiveOnNY•New York, NY

About The Position

Ready for a Life-Changing Career? Join LiveOnNY and Make a Lasting Impact LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As a member of our team, you’ll be part of a mission-driven nonprofit organization working alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist. Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country. Over the past three years, we’ve seen a 70% increase in organ donation—driven by the compassion and generosity of New Yorkers. Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on. The Senior Director Case Development serves as the senior leader responsible for enterprise-wide case development, regulatory compliance, donor management oversight, clinical and contact center workforce effectiveness. This role ensures alignment throughout case development including call center efficiency and accuracy, proper potential donor review and triage, clinical practice standards, donor optimization strategies, quality improvement initiatives, and regulatory adherence across all case development operations. The Senior Director provides direct leadership to the Directors and Managers for case development, while serving as an integral member of the senior management team. The Senior Director maintains the ability to perform the essential duties of the Director and Clinical Manager as needed. The Senior Director supports and fosters the mission, vision, and core values of LiveOnNY and its commitment to organ and tissue donation. All services performed in this role must be conducted in compliance with applicable federal and state laws, regulations, and oversight requirements, including but not limited to CMS Conditions for Coverage, the New York State Anatomical Gift Act (NYS AGA), FDA requirements, OPTN policies, UNet allocation processes, and all applicable LiveOnNY (LVNY) policies, standard operating procedures (SOPs), and directives. The Senior Director must maintain a residence within LiveOnNY’s designated service area and maintain readiness to travel to assigned donor hospitals in a timely manner, including immediate response upon assignment or reassignment.

Requirements

Bachelor’s degree in Nursing, Biology, or Medical Sciences required
Minimum five to seven years managerial experience.
Minimum three years critical care experience required.
Experience working with regulatory agencies required.
Extensive knowledge of critical care.
Understanding of quality improvement principles
Strong leadership, communication, and presentation skills
Ability to analyze scientific, technical, financial, and regulatory materials
Ability to define problems, analyze data, and draw valid conclusions
Strong decision-making, delegation, and problem-solving skills
Computer proficiency and operational systems literacy.

Nice To Haves

Master’s degree preferred
Current CPTC certification preferred.

Responsibilities

Oversight of evaluation and triage of potential donor referrals and related calls from donor hospitals.
Oversight of donation suitability determinations
Monitoring enterprise clinical trends and organ yield performance
Ensuring collection and submission of required clinical data to regulatory agencies
Identifying systemic case development performance gaps and implementing corrective actions
Ensuring confidentiality and regulatory compliance across case development operations.
Enterprise-wide case development (contact center and donation coordination) performance and outcomes
Adherence to CMS Conditions for Coverage, OPTN/UNOS policies, AOPO standards, and all applicable regulatory requirements
Consistency and reliability of clinical practice standards across all cases
Maximization of donor potential while maintaining the highest ethical standards
Accurate and complete contact center and clinical documentation and reporting
Direct supervision, coaching, and performance evaluation of Directors and Managers for case development.
Establishing competency standards and capability continua
Ensuring appropriate contact center and field coverage/staffing schedules
Supporting professional development and continuing education initiatives
Hiring, promotion, disciplinary action, and termination decisions consistent with organizational policy.
Development and maintenance of case development procedures and policies
Continuous process improvement across the donation process
Collaboration with Quality, Hospital Engagement Services, Family Engagement Services, Allocation and Placement, Surgical Recovery Services, and Data Analytics to evaluate trends
Oversight of audits, investigations, and corrective action plans
Translation of findings from performance reviews into sustained operational improvements
Ensures all education and training is compliant with regulatory standards
Providing leadership coverage in the absence of the VP- Case Development
Responding to occurrences in accordance with organizational policy
Ensuring timely investigation and follow-up of events.
Ensuring coverage structures function effectively and that case-level risks are addressed promptly.
Participating as an active member of the senior leadership team
Assisting in establishing organizational and departmental goals and objectives
Collaborating with Hospital Services to strengthen hospital relationships and timely donor referral
Interacting with transplant surgeons, physicians, and transplant centers to maintain high service standards
Acting as a spokesperson for the advancement of organ donation.