Senior Director Business Systems Technology Support

Metropolitan Transportation Authority • New York, NY

78d • $137,914 - $189,130

About The Position

The Senior Director, Tech Enterprise & Systems Support provides strategic leadership and oversight of enterprise-wide technology initiatives across New York City Transit (NYCT). Reporting to the Chief Administrative Officer, this role is responsible for aligning system enhancements with operational goals, integrating technology solutions into legacy and evolving business processes, and ensuring continuous improvement and innovation across the agency. This position serves as a key liaison between NYCT executive leadership, MTA IT, Procurement, and other internal and external partners. The Senior Director plays a vital role in transforming service delivery and ensuring that technology systems are designed, deployed, and managed effectively to meet agency-wide needs.

Requirements

• Bachelor's Degree
• Minimum of 10 years of relevant professional experience in enterprise systems, technology management, or IT operations
• At least 5 years in a managerial or supervisory capacity
• Experience with large-scale public sector or transit-related technology initiatives is a plus

Nice To Haves

• Master's Degree in Public Administration, Computer Science, Information Technology, Cybersecurity, Systems Engineering, Project Management, or related discipline
• Excellent quantitative, analytical, and problem-solving skills
• Excellent communication skills, both oral and written
• Strong interpersonal skills with an established history of working on projects requiring group consensus
• Demonstrated ability to work in team and/or group settings
• Ability to prioritize among competing needs and opportunities

Responsibilities

• Provide Strategic Leadership for Enterprise Systems
• Manage Technology Integration and Project Execution
• Drive Cross-Agency Collaboration and Stakeholder Engagement
• Champion Innovation and Continuous Improvement
• Ensure High-Impact Outcomes and Measurable Results

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees