Senior Director Business Operations

Lumen Technologies • Madison, WI

404d • $150,380 - $200,500 • Remote

About The Position

The Senior Director of Business Operations at Lumen plays a crucial role in guiding the strategic direction and operational excellence of the Product, Network Engineering, Technology, and Security (STEPN) organization. This position involves close collaboration with the Product Chief Technology Officer (PCTO) and senior leadership to align nearly 5,000 employees with the organization's vision, overseeing critical projects and initiatives, and serving as a communication link between various business units. The role focuses on driving efficiency improvements, developing performance metrics, and managing follow-up actions from the CEO's office, while fostering a culture of engagement and inclusivity within the team.

Requirements

• Bachelor's degree in business, Operations, or related field.
• 10+ years of related experience, with 5+ years in management.
• Demonstrated expertise in managing large-scale projects and initiatives, with a strong ability to align them with organizational goals and ensure their timely completion.
• Proven experience as a liaison between high-level offices and business units, with exceptional communication skills to ensure effective collaboration and alignment.
• Adept at driving operational improvements and strategic planning, with a keen ability to develop performance metrics, manage budgets, and foster team culture and engagement.

Nice To Haves

• Experience in the telecommunications or technology industry.
• Familiarity with budget management and financial tracking tools.
• Strong analytical skills to assess project performance and operational efficiency.

Responsibilities

• Oversees and manages key STEPN projects and initiatives, ensuring alignment, timely completion, and adherence to organizational goals.
• Serves as a liaison between the CPTO, CEO office, CEO Chief of Staff Office, and various business units, ensuring effective communication and alignment.
• Develops and manages performance metrics to track effectiveness within the organization with SLT Readouts.
• Works with teams to optimize operational processes and increase efficiency.
• Responsible for all follow-up action items from the office of the CEO for the organization.
• Assists the CTO in setting strategic priorities and aligning them with business objectives.
• Facilitates the creation of long- and short-term goals, translating high-level objectives into actionable steps across the organization.
• Acts as a trusted advisor to the CTO, providing insights, recommendations, and feedback on various initiatives.
• Manages leadership team dynamics by preparing for meetings, ensuring follow-ups on decisions, and driving accountability.
• Oversees key initiatives to ensure timely delivery and proper scope management.
• Builds and maintains relationships with cross-functional teams, business units, and external partners.
• Tracks the financial health of projects and provides updates to the CTO.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Professional development opportunities
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees