Senior Director, Business Compliance and Operations

Capital One • Riverwoods, IL

97d • $212,800 - $267,100

About The Position

The Senior Director, Business Compliance and Operations leads a team of compliance advisors that provide operational risk and compliance guidance and related services to the business to ensure risk and compliance coverage across all laws and regulations applicable to Global Payments Network. The role focuses on operational risk and compliance for audit readiness for GPN operations, engaging and supporting all operational focused audits. The director will support effective issue management, resolution, and prevention across GPN operations, identifying compliance risks resulting from new or revised laws and regulations. They will ensure action plans are developed to manage these risks, including effective training, procedures, and other controls, and will review and advise on new or revised business strategies, initiatives, and projects to ensure risks are effectively mitigated. Additionally, the director will identify data development opportunities to solve problems, enhance processes, and research anomalous behavior on the network, creating learning opportunities for others outside the team to use data to solve problems. The role also involves delivering training and support to cultivate a risk-focused culture in GPN Operations, standing up risk and compliance reporting, and building systems and standards of work for Net Ops Risk Management while leveraging best practices for cross-functional partners.

Requirements

• Bachelor's Degree or military experience.
• At least 7 years of Audit, Risk Management or Data experience.
• At least 7 years of experience supporting, partnering, and interacting with internal business clients.
• At least 3 years of people leadership experience.

Nice To Haves

• 10+ years of Risk Management, Data Governance or Compliance experience.
• Experience in First or Second Line Risk Management.
• Strong relationship building skills and customer focus.
• Ability to collaborate across teams to deliver results.
• Financial Services experience with knowledge of applicable data regulations.

Responsibilities

• Lead a team of compliance advisors providing operational risk and compliance guidance.
• Ensure risk and compliance coverage across all applicable laws and regulations.
• Focus on operational risk and compliance for audit readiness for GPN operations.
• Engage and support all operational focused audits.
• Support effective issue management, resolution, and prevention across GPN operations.
• Identify compliance risks from new or revised laws and regulations.
• Develop action plans to manage compliance risks, including training and procedures.
• Review and advise on new or revised business strategies and initiatives.
• Identify data development opportunities to solve problems and enhance processes.
• Deliver training to cultivate a risk-focused culture in GPN Operations.
• Establish risk and compliance reporting.
• Build systems and standards of work for Net Ops Risk Management.
• Leverage best practices for cross-functional partners.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentive compensation.
• Inclusive benefits that support total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree