Senior Director, Asset Management Technology Operations

Ameriprise•Boston, MA

1d•$148,000 - $190,000

About The Position

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Based in the US, this role is responsible for ensuring the end-to-end technology service for Columbia Threadneedle Investments is delivered to the expected standards and quality. With a primary focus on the portfolio management and trading operations, you will need an understanding and experience of this business area and the technologies that support it, especially the Aladdin platform. This role is one of three leadership roles reporting into the Global Head of IT Production Operations.

Requirements

Understanding of portfolio management using BlackRock's Aladdin platform
Understanding of core processes used in asset management
Background in more than one area of the technology delivery (for example production operations, development, project management, business analysis or managing infrastructure)
Managing multi-location teams
Managing staff using ITIL V3/V4 processes in a large organization
Strong problem-solving skills i.e. the ability to develop innovative solutions to technical problems
Ability to communicate at technical and non-technical levels

Nice To Haves

Minimum of five years experience of working in a senior leadership role in IT
Experience establishing goals, metrics and creating a continuous improvement culture
Proven track record in stakeholder management
Excellent oral and written communication skills - ability to motivate, influence both the business and technical communities

Responsibilities

Own technology aspects of delivering portfolio management and trading by:
Owning delivery of agreed service levels with the business
Vendor relationship management, primarily BlackRock for the Aladdin platform
Ensure supply of internal infrastructure platforms
Deliver against technology controls and risks
Deliver targets for automation and continuous improvements
Build strong relationship with business leaders in region
Meet operational budget forecast for area of responsibility
Leading a team of employees, consultants and vendors based in our IT center in US and India. Additionally, matrix manages staff in the UK to deliver the overall service globally
Collaborate with leaders in technology and the business to maintain SLAs and improve the services.
Understand and promote risk awareness and controls for the production environment ensuring we are compliant with both internal and external audit requirements.
Use strong oral and written communication skills to develop effective working relationships with a diverse group of stakeholders.