Everstory Partners-posted 2 months ago
Full-time • Senior
Altamonte Springs, FL
Personal and Laundry Services

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person's journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners' role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed. The role of Senior Director, Application Administration and Project Development will lead the strategy, execution, and oversight of enterprise-wide applications and IT projects. Reporting directly to the Senior Vice President of Information Technology, this role will ensure systems such as ERP, CRM, and internal platforms are optimized for performance, reliability, and business alignment. The position will focus on the full lifecycle of application administration, from design and configuration to governance and continuous improvement. This role will also be responsible for establishing project delivery standards, mentoring IT team members, and supporting business units with scalable technology solutions.

  • Lead the administration of enterprise applications (ERP, CMS, CRM, custom/internal systems), ensuring reliability, performance, and alignment with business objectives.
  • Oversee the end-to-end delivery of IT projects with a strong drive to completion, accountability for deadlines, and consistent delivery of value.
  • Serve as a hands-on leader in the design, configuration, and optimization of application solutions in accordance with ITIL standards and industry best practices.
  • Promote and implement operational excellence across all aspects of application administration and project execution.
  • Mentor and grow junior team members in project management, application administration, and business analysis.
  • Collaborate with business units to translate operational needs into scalable technology solutions.
  • Champion clear documentation, standards, and governance across application and project landscapes.
  • Establish and enforce processes that ensure repeatable, high-quality outcomes across IT initiatives.
  • Communicate effectively with stakeholders across the organization, translating technical concepts into accessible language for non-technical audiences.
  • Bachelor's degree in information technology, Computer Science, Business, or a related field; Master's degree preferred.
  • 10+ years of progressive experience in IT, including 5+ years in a leadership role overseeing enterprise applications and project portfolios.
  • Demonstrated success in designing and configuring enterprise applications with a focus on operational excellence and IT best practices.
  • Proven ability to drive projects and initiatives to completion, managing competing priorities with focus and discipline.
  • Hands-on expertise with application lifecycle management, business process design, and enterprise integration.
  • Strong working knowledge of project management methodologies (Agile, Waterfall, Hybrid) and SDLC.
  • Excellent delegation, mentoring, and communication skills—especially in simplifying complex topics for business leaders.
  • Experience managing vendor relationships and SaaS-based solutions is a plus.
  • PMP, ITIL, or similar certifications are preferred.
  • Medical, Dental, Vision, Life, AD&D and STD Insurance
  • Tuition Reimbursement
  • Career Advancement and Training
  • Funeral and Cemetery Benefits
  • Employee Referral Bonus
  • 401k with Company Match
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