Senior Director, Agentforce Success Engineer
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About The Position
Our customers are unleashing digital labor with Agentforce, the Digital Labor Platform. Customers invest in Agentforce to engage with their customers autonomously across channels 24/7 in natural language to resolve customer inquiries, answer product questions, offer personalized product recommendations and much more. We are looking for a senior people leader to join our Agentforce Success Engineers team. This role will lead a team of Agentforce Success Engineers who are responsible for helping our customers unlock the full potential of their digital workforce. This role will partner and align closely with Sales, Account Success, Consumption Leads, Professional Services and Salesforce Partners to help customers activate and consume Agents quickly and effectively. The ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level and has experience leading a High Touch Customer Success team. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.
