Senior Director, Administration
About The Position
Reporting to the Deputy Vice President, the Senior Director of Administrative Operations, Property Management is responsible for department-wide initiatives and providing support for administrative operations. Administrative operations include recertification, lease renewals, subsidy management, strategic rent collection and other areas as needed. The Senior Director of Administrative Operations creates and manages ways to enhance and improve the department’s overall performance in these areas. The Senior Director of Administrative Operations plans and implements department-wide training initiatives for Property Management staff in administrative operations roles. The Senior Director of Administrative Operations provides expertise and support with administrative operational systems and software including Real Page, SharePoint, Chase Check Scanning software, and others as needed The Senior Director of Administrative Operations partners with Data Services, Quality Assurance, and other Breaking Ground departments on special projects and initiatives.
Requirements
- Bachelor's degree or equivalent experience; master's degree preferred
- Minimum 5 years of experience in property management, supportive housing, policy or housing development
- Minimum 3-5 years of supervisory experience in supervisory at a supportive housing building
- Proficiency in Microsoft Office and similar software, including custom databases
- Experience creating, developing, and implementing policies and best practices
- Familiar with local, state, and federal housing regulations
- Familiar with funding sources for housing and social service programs
- Familiar with best practices in the areas of property management, homelessness, supportive housing, and related areas
Responsibilities
- Contribute to Property Management staff development and retention by identifying and implementing robust training programs for administrative operations staff (specifically Rent Administrators and Assistant Directors) consisting of both external and in-house training.
- Provide general support as needed for Property Management staff in the areas of recertification, lease renewals, subsidy management and rent collection including Real Page and SharePoint support and expertise.
- Ensure PM building staff are generating and processing leases and notices in a timely manner and assist when issues arise with any late lease renewal or system issues preventing PM staff from generating any leases or notices
- Collaborate with Property management staff to ensure PBV conversions are submitted in a timely manner. As well as prioritizing any PBV rejections are corrected and resubmitted for timely approval
- Collaborate with PM staff with the submitting non PBV subsidies to maximize the rent collection such as NYCHA section 8, HPD section 8, and CityFHEPS/FHEPS
- Ensure systems for documenting outcomes for recertification, lease renewals, subsidy management and rent collection are implemented efficiently and accurately
- Supervise, recruit, train, and evaluate direct reports including Recertification Specialists
- Collaborate with Assistant Vice Presidents to manage scheduling for Recertification Specialists Partner with Quality Assurance and Data Services teams to develop the department’s quality improvement efforts for administration operations including defining and tracking performance measures, regular and ongoing review and analysis of data, and the implementation of periodic performance meetings With Building Directors and department leadership, assist with facilitating reoccurring position meetings for Rent Administrators and Assistant Directors
- Identify, update, and disseminate Property Management policies and procedures related to administration operations
- Provide general support to Vice President and Deputy Vice Presidents
- Continue to build on the reputation of Breaking Ground as a leader in the field, through supporting research and development of new programs, defining best practices, advocacy, providing technical assistance to other providers, and participating as experts in workshops and conferences
- Attend conferences, seminars, training programs that help fortify personal development and department base of knowledge and best practices
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What This Job Offers
Job Type
Full-time
Career Level
Manager
