Senior Digital Strategy Manager

M&T Bank•Boston, MA

2d•$136,000 - $226,600

About The Position

Responsible for managing the development and communication of the digital strategy across the enterprise. Collects input and collaborates across the organization (which may consist of multiple Divisions) to inform the digital strategy. Provides short- and long-term digital strategic direction aligned to business goals, including all associated aspects of business transformation as well as the management of small, large, and complex digital business strategy transformations, some enterprise-wide in nature. Defines best practices for user (staff and customer) experience and design.

Requirements

Bachelor's degree and a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project management, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project management
Strong interpersonal skills
Strong verbal and written communication skills
Strong analytical skills
Demonstrated financial analysis skills
Experience leading large group sessions
Complex problem-solving skills
Excellent critical thinking skills
Excellent problem-solving skills
Experience developing strategies and implementing organizational change
Experience managing or leading staff

Nice To Haves

Master's degree
Strategic thinker able to synthesize large amounts of data into digestible, practical strategies and tactics
Knowledge of digital platforms, customer experience, and emerging technologies (AI, automation, cloud), data analytics, SEO, and omni-channel strategies
Advanced experience with pertinent excel spreadsheets, PowerPoint presentations, email and file sharing software
Advanced analytical ability, including financial analysis skills
Ability to use creative problem-solving skills
Proven ability to research, evaluate and recommend changes to digital strategy and/or initiatives or projects
Experience creating designs and best-in-class user experience
Experience working on digital technology projects
Experience presenting to and influencing executive management
Previous financial services industry experience

Responsibilities

Lead large and complex business transformation discussions and projects as a practitioner and a leader.
Manage the design and user experience for digital projects.
Help facilitate design and customer journey mapping sessions.
Ensure activities managed adhere to all Digital Banking standards and procedures, including all documentation requirements to protect Bank interests and serve as a reference source.
Oversee other members of team to ensure consistent approach and alignment of goals.
Provide training and mentoring to less experienced team members.
Manage the overall design of end-to-end digital channel journeys that deliver an exceptional customer experience and result in customer growth and engagement.
Provide leadership, direction, and resources to cross-functional teams working in agile development to redesign customer journeys.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

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