Senior Digital Strategist -AI Adoption
About The Position
Senior Adoption Digital Strategist – AI Transformation About the Role Adobe Customer Solutions is seeking a Senior Adoption Digital Strategist with expertise in transformation, operating model design, and enterprise change management to lead adoption and value realization for Adobe’s most complex, high-impact customer programs. This role is designed for a senior adoption leader with AI gravitas and deep passion—someone who can confidently advise executives on how AI reshapes operating models, decision-making, governance, and workforce capabilities, not just how tools are deployed. The Senior Adoption Digital Strategist operates as a trusted advisor to C-suite and senior leadership, shaping adoption strategy across multi-year, multi-workstream transformations. The ideal candidate combines strategic depth with delivery credibility and is comfortable navigating ambiguity, scale, and complexity especially for AI programs.
Requirements
- 6+ years of experience in adoption, change management, operating model design, or digital transformation roles within consulting or enterprise environments
- Active Prosci ADKAR certification (or equivalent enterprise change methodology)
- Demonstrated experience leading enterprise-scale transformation programs
- Deep expertise in operating model design and organizational change
- Exceptional executive communication and storytelling skills, including executive-ready presentations
- Strong strategic, analytical, and systems-thinking capabilities
- Bachelor’s degree required
- Willingness to travel to client sites as needed
Responsibilities
- Drive Enterprise Adoption Strategy
- Own and shape end-to-end adoption strategies for large-scale, AI-enabled transformation programs
- Apply advanced change management expertise (Prosci ADKAR) to complex organizational, cultural, and capability shifts driven by marketing tech stack
- Translate AI strategy into clear adoption roadmaps spanning operating model, governance, roles, and behaviors
- Advise on AI Operating Models
- Lead future-state operating model design for organizations adopting AI at scale
- Define decision rights, governance structures, accountability models, and cross-functional ways of working enabled
- Guide leaders through the organizational trade-offs required to move from experimentation to enterprise AI adoption
- Drive Complex Program Adoption
- Drive adoption across adoption-workstreams, multi-geography, and multi-year programs
- Anticipate and manage adoption risks across interdependent teams, platforms, and business units
- Partner with program leadership to integrate operating models and change strategy into overall program governance
- Executive Leadership
- Serve as an advisor to executives across Marketing, Digital, IT, Data, Operations, and HR
- Lead executive visioning sessions focused on AI strategy, adoption readiness, and organizational implications
- Communicate complex AI and organizational concepts with clarity, confidence, and executive presence
- Measure Value & Institutionalize Change
- Define adoption and value metrics tied to AI usage, behavior change, and business outcomes
- Establish feedback loops and governance mechanisms to sustain AI adoption over time
- Ensure AI adoption is responsible, scalable, and embedded into day-to-day operations
- Develop Capability & Practice Leadership
- Mentor and develop strategists
- Help set standards for AI adoption, operating model design, and change management excellence
- Contribute thought leadership that builds Adobe’s point of view on AI adoption
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
