Senior Digital Product Manager

Highmark Health•Washington, DC

1d•Hybrid

About The Position

This job plays a critical role representing the customer’s voice throughout the product development lifecycle. Will establish and evangelize the vision and strategy for assigned digital products, clearly articulate the “why” behind the products, and own the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes. Wiill be responsible to define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery. This role is looking for someone who has payor or provider experience. This role can be hybrid or remote. If you live within 50 miles of an office you are required to be onsite 3 days a week. (T,W,Th). Outside of 50 miles will be remote.

Requirements

Bachelor's Degree Business, Science, Technology, Design, Healthcare or closely related discipline
5 years in Digital Product Management
2 years in the Healthcare Industry
Excellent written, interpersonal, communication, and presentation skills
Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail; manage multiple simultaneous tasks, assignments, deadlines, and produce results, and be results-oriented team player who leads by example, holds self-accountable for performance, takes ownership, and champions all aspects product initiatives.
Proven track record of defining product requirements and launching successful products on schedule
Knowledge of software development lifecycle, from planning to delivery
Ability to lead and influence others within a matrixed organization, and leads with a true sense of urgency with the ability to engage the workforce to do the right thing every time for our customers and clinicians; Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
Successfully partners through collaboration and sense of urgency regarding process implementation and improvement/optimization
Experience using sketches, flow diagrams, wireframes, mockups, prototypes, customer experience blueprints, and visual concepts

Nice To Haves

Master's Degree Business, Science, Technology, Design, Healthcare or related field
4 years with Agile Software Development Methodology
Product Manager Certification

Responsibilities

Familiar with customer digital journeys, and their preferences and expectations.
Under guidance, identifies problem areas, points of friction, and jobs to be done.
Creates and tests hypotheses that translate problems into relevant digital solutions and experiences.
Serves as the point of contact for assigned digital products both internally and externally.
Identify and drives both cross-product and cross-customer value and shared learning.
Represents the digital product in all governance meetings.
Understands potential application of new technologies, market trends, and vendor capabilities.
Evaluates the inventory of existing digital capabilities and determines whether they can solve identified problems or if new capabilities are needed.
Collaborates with Digital Product Management Hub to identify synergistic opportunities to scale product capabilities to maximize value for the organization.
Conducts build, buy, or partner evaluations and vendor integration evaluations in collaboration with digital design, digital development, and other stakeholders.
Manages multiple sources of intake and demand, sifts through the “noise” to determine priorities that will drive the best results, and manages relationships with key stakeholders.
Defines, tracks, and monitors key performance indicators and outcomes of digital products.
Implements strategies to iterate and continuously improve performance of digital products.
Actively anticipates future needs and utilizes quantitative metrics and qualitative observations to derive customer insights and digital product improvement opportunities.
Is knowledgeable and understands the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value.
Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders.
Serve as accountable owner for the digital products/tools as assigned.
Owns the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
Coordinate with other Product Managers to ensure cross-product alignment.
Mentors other digital product managers.
Other duties as assigned or requested.