About the position
The Senior Digital Product Manager is responsible for elevating and modernizing 7-Eleven's customer, store and franchisee facing experiences. As a Senior Product Manager, you'll lead a team of Product Managers to develop new experiences that will not only transform the business but will shape our digital future. You will define product strategy, develop, launch, and enhance products and services that drive our business forward. You'll work closely with our software teams to define product requirements and coordinate resources from key stakeholders. You'll also be responsible for identifying and tracking KPIs as you build these amazing experiences. The ideal candidate is a highly organized individual with a passion for user experience and professional experience building impactful and meaningful customer experiences.
Responsibilities
- Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
- Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
- Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
- Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
- Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
- Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction
- Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing
- Creates, prioritizes and accepts user stories; incorporate them into release planning
- Makes product decisions that drive value on a daily basis
- Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements
- Leads and mentors the team in standups, iteration planning sessions, product demos, and retrospectives.
- Condenses complex technical concepts into non-technical language for stakeholders
- Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
- Acts as a proponent of modern agile development practices
- Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
- Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
- Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
- Guides more junior team members in strategy, alignment, analysis and execution tasks
- Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice)
- Participates in talent acquisition, development and retention activities in support of team
Requirements
- Bachelors Degree
- 5+ years of experience in digital/agile product management, including at least 2 years in a leadership role managing product teams
- Proven experience in translating customer needs into product features and user interface design, with proficiency in tools such as JIRA, Confluence, wireframing and analytics software.
- Significant experience working with design and engineering - managed full stack teams.
Nice-to-haves
- Bachelors Degree in Computer Science or Engineering
- MBA or Masters degree
- Experience in retail or e-commerce, particularly in launching customer experiences
