Senior Digital Lead

Marsh & McLennan Companies-posted 3 months ago
$136,700 - $273,400/Yr
Full-time • Senior
Hybrid • New York, NY
Insurance Carriers and Related Activities
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We are looking for a highly experienced and strategic Senior Digital Lead to spearhead analytics and search optimization efforts for our global intranet platform, Colleague Connect. The successful candidate will utilize data-driven insights and advanced AI technologies to enhance user experience, optimize search capabilities, and drive ongoing platform improvements. This role demands deep expertise in intranet analytics, search technologies, AI integration, and user behavior analysis, coupled with strong collaboration skills to work effectively with development and AI teams in delivering innovative solutions.

  • Develop and implement comprehensive analytics frameworks to monitor intranet usage, engagement, and content performance, delivering actionable insights through reports and dashboards.
  • Design and execute search strategies to improve relevance, accuracy, and user satisfaction, collaborating with IT, content, and AI teams to optimize search configurations and algorithms.
  • Partner with AI and development teams to identify, evaluate, and integrate AI-driven tools and solutions that enhance search relevance, content recommendations, and overall user experience.
  • Lead continuous improvement initiatives by gathering user feedback and analyzing engagement metrics to enhance search discoverability and content findability.
  • Collaborate with stakeholders across business units, IT, and content teams to align analytics and search strategies with organizational goals and provide training on analytics tools.
  • Bachelor's degree in Information Technology, Data Science, Business Analytics, or a related field (Master's preferred).
  • 5+ years of experience in intranet analytics, search strategy, or related roles with strong expertise in tools like Power BI, Google Analytics, tyGraph, or similar platforms.
  • Deep understanding of SharePoint Online, Microsoft Search, and related search technologies.
  • Proven experience designing and executing search optimization strategies.
  • Experience working with AI tools, natural language processing, machine learning, and integrating AI solutions into enterprise platforms.
  • Strong analytical skills with the ability to interpret complex data and communicate insights effectively to non-technical stakeholders.
  • Excellent collaboration and project management skills to manage multiple initiatives simultaneously.
  • Experience with AI-powered search and personalization solutions.
  • Knowledge of content management systems and information architecture.
  • Familiarity with scripting or programming languages such as PowerShell or Python for data analysis and AI integration.
  • A strategic mindset with a passion for leveraging emerging AI trends to drive innovation in intranet platforms.
  • Health and welfare benefits
  • Tuition assistance
  • 401K savings and other retirement programs
  • Employee assistance programs
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