Senior Digital Experience Product Manager – (CWS)

Cushman & Wakefield • Boston, MA

22h

About The Position

C&W Services (CWS) is seeking a highly motivated and strategic Senior Digital Experience Product Manager to lead the strategy, development, and execution of a standardized digital applications ecosystem supporting our U.S. self-perform maintenance and janitorial operations. This role is responsible for defining and delivering the digital foundation that enables frontline execution, operational visibility, and client transparency across CWS accounts nationwide. The Product Manager will align technology capabilities with business priorities to ensure digital solutions are scalable, repeatable, and commercially viable. The ideal candidate will bring strong product management experience, operational understanding, and the ability to drive alignment across technology, operations, and commercial teams. C&W Services (CWS) is seeking a highly motivated and strategic Senior Digital Experience Product Manager to lead the strategy, development, and execution of a standardized digital applications ecosystem supporting our U.S. self-perform maintenance and janitorial operations. This role is responsible for defining and delivering the digital foundation that enables frontline execution, operational visibility, and client transparency across CWS accounts nationwide. The Product Manager will align technology capabilities with business priorities to ensure digital solutions are scalable, repeatable, and commercially viable. The ideal candidate will bring strong product management experience, operational understanding, and the ability to drive alignment across technology, operations, and commercial teams.

Requirements

• Bachelor’s degree preferred.
• 5+ years of experience in Product Management, Digital Platforms, or Enterprise Applications.
• Demonstrated experience managing complex application ecosystems.
• Experience driving product standardization and scalable deployment models.
• Strong understanding of operationally intensive service businesses preferred (Facilities Management, IFM, Maintenance Services, or similar).
• Proven ability to influence cross-functional stakeholders without formal authority.
• Strategic thinking with strong execution focus
• Client-centric mindset
• Strong analytical and data-driven decision-making skills
• Ability to manage multiple initiatives simultaneously
• Excellent communication and stakeholder management skills
• Strong organizational and prioritization capabilities

Nice To Haves

• Experience supporting maintenance, engineering, janitorial, or field service operations.
• Familiarity with CMMS, workforce management systems, CRM platforms, and operational analytics tools.
• Experience developing client-facing digital products or dashboards.
• Background in B2B services or contract-based operating models (cost-plus, fixed-fee).

Responsibilities

• Product Strategy & Vision Define and own the digital experience product vision for CWS applications supporting maintenance and janitorial services.
• Develop and maintain a clear product roadmap aligned with CWS business strategy and operational priorities.
• Identify opportunities to standardize and modernize applications to support scalable service delivery across U.S. accounts.
• Collaborate closely with the C&W Services Data team to optimize data collection, management, and the delivery of actionable insights that support business objectives.
• Applications & Ecosystem Management Oversee the end-to-end applications ecosystem supporting: Work management and preventive maintenance Janitorial inspections and quality assurance Workforce enablement and labor visibility Operational performance reporting and client dashboards
• Ensure strong integration and alignment across enterprise platforms, operational systems, and third-party technologies.
• Rationalize overlapping tools and drive convergence toward a cohesive, efficient ecosystem.
• Standardization & Operational Enablement Establish consistent digital standards and workflows aligned to CWS’s self-perform operating model.
• Develop scalable implementation frameworks to support new client onboarding and account expansion.
• Partner with operations leaders to ensure tools are practical, user-friendly, and aligned with frontline execution.
• Commercial Enablement Translate digital capabilities into clear value propositions for client engagements.
• Support pursuit teams by acting as a Product Subject Matter Expert (SME) during RFPs and client presentations.
• Ensure digital solutions are structured in a way that supports repeatable deployment and consistent client experience.
• Product Delivery & Lifecycle Management Lead cross-functional collaboration across Engineering, Design, Data & Analytics, Operations, and Change Management.
• Manage product backlogs, prioritization, release planning, and adoption tracking.
• Monitor product performance and user feedback to drive continuous improvement.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level