Chelsea Groton Bank-posted 29 days ago
Full-time • Mid Level
Groton, CT
251-500 employees

Chelsea Groton is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Senior Digital Banking Operations Representative assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated and personable individual who provides outstanding service in a professional manner with strong attention to detail and time management skills. Become a member of a positive, versatile, and inclusive team that promotes self-development and empowerment for the benefit of our customers and our community.

  • Manages daily debit card processing, including transactions, disputes, issuance, and transaction inquiries.
  • Assists with the management of Card Services with the goal of maximizing interchange, increasing card usage, and mitigating fraud.
  • Provides daily support to all internal and external customers in a professional, effective, and timely manner.
  • Performs various processing activities associated with digital banking services accurately and completely.
  • Assists with the development, implementation, and testing of new Digital Banking services, as well as enhancing existing accounts and services. Performs comprehensive discovery and testing, detailed reports of findings and effectively communicates to appropriate parties.
  • competitive salary
  • 401(k) plan
  • paid time off
  • health benefits
  • wellness and engagement programs
  • leadership training
  • professional development
  • learning opportunities for all team members
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