Senior DevOps Engineer

Asurion•Smyrna, GA

About The Position

It’s an exciting time to be part of Asurion’s Back Office Technology organization. Asurion is at the forefront of the industry in the scale and innovation that we bring to Microsoft ERP Platform, D365 Finance & Operations, and as a DevOps Engineer you could play a vital role in the evolution of modern cloud ERP. We are seeking a tenacious technologist to join our team as a DevOps Engineer providing application support engineering functions such as; designing, creating, and actioning monitoring to ensure business process health, creating self-healing and Robotic Process Automations to reduce manual efforts, collaborate with development and project teams to proactively support new features, and play a critical role in deploying changes into our global production environments. We are looking for candidates who exude our “make it easy for me” customer experience principal working with our business users to address their application support needs. An acumen for troubleshooting is required to ensure success in diving into issues quickly and effectively to minimize any service disruptions to our business. We are always looking for technical minds that crave being on the cutting-edge empowering business at scale and want to be a part of our Cloud ERP excellence journey. Who’s a great match for us? Ability to quickly learn new technologies Strong problem-solving skills Consciousness and methodical in executing high sensitivity tasks Ability and desire to innovate and improve tools/processes Share learnings with teammates Understanding of version control and build and deploy pipeline concepts Basic Windows server administration Basic programming/scripting skills such as C#, PowerShell, or Python Proficient with basic database querying skills (MS SQL and/or T SQL) Over a year of experience working in an enterprise technology function Bachelor's degree in Computer Science or equivalent STEM background Here’s what you’ll bring to the team: Guardians of all global applications on going availability and stability Resolves issues escalated from users of Dynamics AX (2009, 2012, & Dynamics 365 versions) Diagnose and resolve technical issues identified by monitoring/alerting Drive root cause analysis for critical system disruption Analyze, identify, document, and deploy application monitoring requirements Collaborate with development and delivery organization to develop proactive support strategies to new features and business processes Analyze existing and new solutions/approaches to identify opportunities to improve performance, reliability, and availability Must be available to work extended hours as necessary Effectively work through undocumented processes to resolve issues Develops tools/processes to speed up incident resolution Performs complex environment changes with accuracy Maintain global view and an active participating role in all portfolio and operation activities Active participation in portfolio delivery model including all changes and releases On-call coverage/Rotation Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Requirements

Ability to quickly learn new technologies
Strong problem-solving skills
Consciousness and methodical in executing high sensitivity tasks
Ability and desire to innovate and improve tools/processes
Share learnings with teammates
Understanding of version control and build and deploy pipeline concepts
Basic Windows server administration
Basic programming/scripting skills such as C#, PowerShell, or Python
Proficient with basic database querying skills (MS SQL and/or T SQL)
Over a year of experience working in an enterprise technology function
Bachelor's degree in Computer Science or equivalent STEM background

Responsibilities

Guardians of all global applications on going availability and stability
Resolves issues escalated from users of Dynamics AX (2009, 2012, & Dynamics 365 versions)
Diagnose and resolve technical issues identified by monitoring/alerting
Drive root cause analysis for critical system disruption
Analyze, identify, document, and deploy application monitoring requirements
Collaborate with development and delivery organization to develop proactive support strategies to new features and business processes
Analyze existing and new solutions/approaches to identify opportunities to improve performance, reliability, and availability
Must be available to work extended hours as necessary
Effectively work through undocumented processes to resolve issues
Develops tools/processes to speed up incident resolution
Performs complex environment changes with accuracy
Maintain global view and an active participating role in all portfolio and operation activities
Active participation in portfolio delivery model including all changes and releases
On-call coverage/Rotation