Senior Development Support Engineer
About The Position
As a senior development support engineer, you will be expected to assist with developmental and support inquiries raised by Mercury/HID OEM partners. You will be part of a team of development support engineers and assist our development team and partners technical support teams. You will assist in diagnosing and resolving technical issues, contribute to the improvement of our products, and ensure seamless experience for our customers and partners. HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. This is more than just a job - it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions. Are you ready to make a difference? Join us and help shape the future of security.
Requirements
- Must possess a degree in a technical field, preferably in computer science, computer engineering or equivalent combination of education and experience.
- Ability to work alongside remote individuals that may be located in different time zones and/or countries.
- Programming experience in C/C++, C#, Rust.
- Web development (HTTP, HTML, RESTful, JSON, XML, MQTT).
- Experience deploying applications under Linux and Windows.
- Experience with TCP/IP networking, transport layer protocols including TCP and UDP, and application layer protocols including HTTPS.
- Experience with diagnostic tools (Wireshark, Postman, curl).
- Understanding of serial communication protocols (e.g., RS-232, RS-485).
- Experience with access control products/solutions highly desired.
- Experience with Jira desired.
- Knowledge of SSL digital certificates.
Responsibilities
- Providing second-level support for technical inquiries related to our products.
- Providing assistance to developers integrating with our APIs.
- Educating partners on best practices for deployment and integration.
- Troubleshooting hardware and software issues, including network and serial communication problems.
- Assisting replicating customer issues.
- Properly logging defects into system for engineering to review.
- Participating and contributing in planning events, workshops, and system demonstrations.
- Driving and supporting continuous improvement.
- Interfacing with partners/customers to understand their needs and requirements.
- Working closely with other engineering and quality teams.
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Number of Employees
5,001-10,000 employees
