Senior Development Operations Analyst

KQED • Francisco, IN

5d • Hybrid

About The Position

The Senior Development Operations Analyst at KQED supports the Major Gifts, Grants and Foundations, and Planned Giving teams by managing and optimizing the organization’s donor database for these donor segments and supporting KQED’s philanthropy campaigns. This role reports to the Director of Development Operations and is crucial for accurate data collection, entry, analysis, and providing insights to inform fundraising strategies. The analyst will generate reports and dashboards, maintain data integrity, and optimize data-driven fundraising strategies. This is a hybrid work position, requiring three days a week (Tuesday, Wednesday, Thursday) at KQED’s San Francisco office and two days work-from-home, with occasional exceptions. During the last two weeks of December, as part of year-end fundraising, the position requires availability to work in the office, except for major holidays.

Requirements

• Bachelor’s degree in business administration, data analytics, computer science, information systems, or any related field
• 4 to 5 years of experience working with donor databases in a nonprofit setting
• Strong analytical skills with experience in data management, reporting, and trend analysis
• Skilled in Microsoft Excel, data visualization tools, pivot tables, and VLookups
• Understanding of fundraising and donor stewardship processes
• Knowledge and understanding of SQL or other programming languages
• Strong communication skills and ability to collaborate with cross-functional teams
• Experience with data protection regulations (GDPR, CCPA) and nonprofit compliance requirements

Nice To Haves

• Experience with ROI database, Raiser’s Edge, Salesforce, or other CRM tools is preferred

Responsibilities

• Manage and maintain the Development donor database, ensuring the accuracy and completeness of donor records, membership status, and renewal dates, gift payments and pledge tracking in each record
• Conduct regular audits to maintain data integrity, including cleansing, de-duplication, and updating contact information
• Process complex transactions for grants, foundations, stocks and estate gifts, as well as pledge commitment entry, payment tracking, and invoicing
• Collaborate with the Director of Operations to close gift transaction batches and process deposits as needed
• Track and reconcile Challenge gifts in collaboration with Major gifts and Membership teams
• Responsible for the production of monthly fundraising renewal letters in partnership with Major Gift Officers
• Assisting with mailings (i.e. merges and prints letters, stuffs and addresses envelopes, generates labels, etc.)
• Assist with the preparation of spreadsheets and workbooks for projects requiring mail merge
• Help create and distribute tax letters and other important donor information
• Support the Director of Operations in updating the monthly dashboards and extracting data from the CRM donor database system for tracking revenue, goals, and metrics
• Support Campaign data tracking and dashboard creation
• Analyze Major Donor data to identify trends, patterns, and opportunities for fundraising growth and improved donor engagement
• Generate regular and ad hoc reports for development and fundraising teams, including metrics on donor retention, acquisition, giving trends, and ongoing monthly and quarterly performance reports
• Segment donor lists for targeted digital communications, appeals, and stewardship efforts
• Showcase SQL proficiency to perform data extractions, identify audience segments, and audit donor data integrity within the database
• Design and maintain interactive dashboards (Google Looker Studio or similar platform) to translate raw technical data into actionable visual insights for non-technical stakeholders to support executive decision-making
• Provide data-driven insights to inform fundraising strategies, planning, and donor cultivation
• Collaborate with development officers to analyze the performance of portfolios and fundraising initiatives
• Support acquisition, implementation, and modification of new analytics tools
• Work with the Director of Operations and the Membership team to optimize Major Donor database systems for performance, scalability, and reporting needs
• Troubleshoot database issues and collaborate on system upgrades, integrations, and process improvements
• Stay updated on industry best practices and emerging technologies related to database management and fundraising analytics
• Collaborate with the fundraising team to understand their data needs and provide appropriate tools and resources
• Collaborate with Major Gift officers, Planned Giving team, Grants, and Foundations team to ensure they adequately use the database and are comfortable with donor data entry and reporting functions
• Work closely with the Finance team to reconcile donations and ensure financial data accuracy
• Track grant deliverables in collaboration with the Foundations and Grants team
• Create presentations for leadership and KQED Board, including PowerPoint, Excel spreadsheets, and data visualizations
• Ensure all Major donor data complies with data protection regulations and organizational policies
• Implement security protocols to safeguard sensitive donor information
• Support annual audits by providing necessary documentation and reports

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees