Senior Developer, Systems
About The Position
As a developer on a high-caliber team of enterprise applications professionals, you will help support the platforms used by the customer experience (CX) team at a rapidly growing and innovative tech company. You will be responsible for delivering enhancements across our integrated Salesforce and Amazon Connect platforms, enhancing their stability, efficiency, and ability to scale as business needs evolve. You'll enjoy this role if you: Thrive on cross-team collaboration with admins, analysts, and CX partners. Are an AI enthusiast - eager to find ways to responsibly leverage AI as a tool in your developer toolset. Want to own end-to-end delivery of technical features and integrations. Enjoy mentoring others and sharing best practices. Are passionate about building clean, scalable code with a focus on quality. Driven to help develop an advanced AI-powered platform designed to transform customer service with greater speed, intelligence, and efficiency.
Requirements
- 4-6 years of experience as a Salesforce developer or equivalent engineering role.
- Salesforce Platform Developer I certification required; Platform Developer II preferred.
- Experience developing within CX tech stacks, specifically Service Cloud Voice and Amazon Connect (call center), Salesforce Messaging In-App and Web (chat), Forethought, Assembled, and Maestro.
- Proficiency in Apex, LWC, JavaScript, and AWS Lambdas or equivalent enterprise languages (Java, C#, Python) and serverless functions.
- Enthusiasm for leveraging AI and discernment to know when not to use it.
- Proficiency in REST APIs and data integration.
- Experience with CI/CD pipelines and DevOps (git, GitHub, Gearset, or equivalents).
- Track record of delivering reliable, scalable solutions in an Agile environment.
- Strong collaboration, problem-solving, and communication skills.
Responsibilities
- Designing, developing, testing, and deploying complex Salesforce and Amazon Connect solutions.
- Utilizing internal and external APIs to integrate platforms
- Building and maintaining Lightning Web Components, Apex solutions, and declarative automation.
- Identifying technical debt and recommending refactoring strategies.
- Writing technical documentation, deployment plans, and unit tests.
- Supporting discovery sessions, UAT, and design.
- Mentoring teammates and providing feedback on features.
- Acting as a point of escalation for production issues and complex bugs related to the CX tech stack.
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
501-1,000 employees
