Senior Developer Suppor Engineer

Socure•Carson City, NV

5d•Hybrid

About The Position

Socure is seeking a Senior Developer Support Engineer to lead technical onboarding, API/SDK integration, and early-stage customer success for our identity verification and fraud prevention platform. This hybrid role blends hands-on engineering, developer support, and post-sales solution implementation, working directly with customer engineering teams while partnering closely with Socure's Product, Engineering, and Customer Success organizations. This is an ideal role for a senior technical professional who enjoys coding, troubleshooting, and guiding customers through complex integrations.

Requirements

Bachelor's degree in Computer Science or related field (or equivalent experience).
5-7+ years of technical experience including:
Mobile development (Swift for iOS; Kotlin/Java for Android)
Hybrid frameworks (React Native, Flutter, Expo)
RESTful API integration and authentication (OAuth, JWT)
Strong debugging skills across mobile, web, and backend integrations.
Experience in a customer-facing technical role (developer support, solutions engineering, implementation).
Proficiency with tools like Xcode, Android Studio, Charles Proxy, Postman, and Logcat.
Excellent communication skills and ability to explain technical concepts clearly.

Nice To Haves

Experience in identity verification, fraud prevention, fintech, or risk analytics.
Familiarity with enterprise environments and large-scale API deployments.
Advanced SQL or data analysis skills.
Experience in high-growth SaaS environments.

Responsibilities

Technical Integration & Developer Support Lead end-to-end implementation of Socure's APIs, SDKs, and platform configurations across web and mobile.
Troubleshoot and resolve integration issues using logs, network traces, and code review.
Validate new SDK releases and provide feedback to improve developer experience.
Recommend best practices for API usage, mobile integration, and secure deployment.
Solution Implementation & Client Onboarding Support technical onboarding by mapping client workflows to Socure's capabilities.
Configure the platform to meet customer requirements and ensure a successful go-live.
Provide hands-on support during hyper-care to stabilize integrations and optimize performance.
Document implementation details for smooth transition to Customer Success.
Training, Enablement & Collaboration Deliver technical walkthroughs and integration training for client teams.
Contribute code samples, integration guides, and troubleshooting resources.
Partner with Product and Engineering to escalate issues and influence roadmap improvements.
Advocate for customers by sharing insights and recurring challenges.