DocuSign-posted 5 months ago
$112,800 - $175,000/Yr
Full-time • Senior
Remote • San Francisco, CA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

As the Senior Developer & Community Programs Manager, you'll drive Docusign's direct engagement with our critical external communities. Your focus is on designing, executing, and optimizing impactful programs that inspire and help our communities succeed. You'll drive adoption, retention, and advocacy through the programs you lead. This is a hands-on program management role, from ideation to execution, emphasizing webinars and new engagements. You'll champion operational excellence, refining systems and establishing robust tracking to measure program ROI. You're maniacally focused on what's best for the customer and an exceptional dot connector, able to bring diverse stakeholders together. In our fast-paced, evolving environment, you'll thrive on change and collaboration to build impactful programs from the ground up and drive scale. If you're a seasoned program leader who loves rolling up your sleeves, optimizing operations, and inspiring communities, this is a huge opportunity to make a significant impact.

  • Drive the strategic design and hands-on management of programs for our priority audiences, with a strong emphasis on technical engagement.
  • Manage all developer and community contact lists ensuring data hygiene, optimal segmentation, and compliance.
  • Develop, lead, and optimize the overarching email strategy for Docusign's priority communities.
  • Strategize, plan, and execute high-impact webinars and virtual events.
  • Identify and explore new, experimental formats and channels for community engagement.
  • Optimize systems and establish robust tracking for program effectiveness and ROI tied to overall OKRs.
  • Collaborate with Developer Content & Advocacy, Product, Engineering, Growth, Operations and other teams for seamless program creation and delivery.
  • 8+ years in program management, developer relations, or community management in B2B SaaS, with a focus on technical platforms.
  • Experience building and leading multi-faceted programs for diverse communities, with demonstrable impact on adoption, retention, and engagement.
  • Experience with operational cleanup, system optimization, and setting up robust tracking/analytics.
  • Experience owning and managing comprehensive email strategies for an audience.
  • Experience leading webinar and virtual event programs, including strategy, content development, promotion, and execution for technical and diverse audiences.
  • BA/BS degree or equivalent practical experience.
  • Exceptional communication and collaboration skills.
  • Direct experience working with developers.
  • Deep understanding of developer journeys and effective engagement strategies for technical and non-technical personas.
  • Strong operational mindset, thriving in ambiguity and fast-paced environments.
  • Demonstrated collaborative and team-first mindset.
  • Possess a deeply customer-centric mindset.
  • Experience at companies that have undergone a successful transformation towards a platform-first business model.
  • Proven ability to partner effectively with developer content creators and advocates.
  • Paid Time Off: earned time off, as well as paid company holidays based on region.
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
  • Retirement Plans: select retirement and pension programs with potential for employer contributions.
  • Learning and Development: options for coaching, online courses and education reimbursements.
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.
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