Senior DevOps Engineer

The Helper Bees • Austin, TX

94d

About The Position

Join our winning team, recently honored on Forbes’ list of America’s Best Startup Employers for 2025! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience. At THB, we define our company culture through our Core Values: Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution. Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact. Bee the teammate you want to work with - We work as a team, help each other and encourage each other. Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed. Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Requirements

• Ability to establish and evolve technical defaults.
• Experience optimizing development workflows through collaboration with internal customers such as product development teams.
• Senior-level experience with Infrastructure as Code (IaC) such as Terraform.
• Strong hands-on experience with cloud providers (GCP and/or Azure).
• Able to self-service work breakdown from large goals in collaboration with the team.
• Deep understanding of containerization technologies such as Docker and orchestration tools like Swarm.
• You thrive in working in a fast pace start-up environment.
• Change doesn’t scare you, in fact, it does the opposite -- it fuels you!
• Experience with or willingness to learn to develop infrastructure tools & services in Go.
• Knowledge of configuration management using Ansible.

Nice To Haves

• Health & Insurance software experience.
• SFTP & other file transport layer services best practices across organizations.

Responsibilities

• Support product development teams to optimize application architecture for scalability, reliability, and cost-efficiency.
• Implementation of our cloud infrastructure using Infrastructure as Code (IaC) principles, primarily with Terraform.
• Lead best practices for our infrastructure resources across multiple cloud providers (GCP, Azure).
• Implement and improve system observability, including logging, monitoring, and alerting, to ensure system health and enable rapid debugging.
• Lead debugging and problem-solving that help the whole team become more effective.
• Enforce best practices for security, reliability, and performance within our infrastructure.
• Be on-call for our infrastructure during incident response.
• Responsible for servicing our product engineering team requests for support via our triaging guidance.
• Leverage and evangelize LLM usage in our team, dev tools, & dev workflows.
• Drive improvements in development flow through optimizing deployment processes, establishing our development feedback loops, and improving system observability.
• Guide technical decision-making by breaking down complex problems, facilitating tradeoff discussions, helping teams understand cost of delay, and ensuring decisions enable rapid iteration.
• Other duties as assigned/necessary.

Benefits

• Flexible remote work at approved locations within the United States.
• Reasonable accommodations to qualified individuals with disabilities during the job application and interview process.

What This Job Offers

• Career Level: Senior
• Number of Employees: 101-250 employees