Senior Desktop Support Specialist, Texas McCombs

University of Texas at Austin-posted 7 days ago
$55,000 - $65,000/Yr
Full-time • Mid Level
Onsite
251-500 employees
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Texas McCombs is a top business school at the center of one of the most innovative cities in the U.S. The McCombs community champions hands-on experiences alongside the ground-breaking research and thought leadership of a world-class faculty. The collaborative spirit and enterprising drive of the Longhorn alumni network, one of the largest university networks in the world, is embedded in our culture, making us human-centered and future-focused in all our endeavors. We are shaping those who will shape tomorrow, and solving challenging problems while remaining committed to creating a community that is dynamic, supportive, and challenging. What starts here really does change the world. To learn more about the McCombs School of Business, please visit https://www.mccombs.utexas.edu/ Purpose As a member of the McCombs Technology Solutions team, the Senior Desktop Support Specialist will provide system-level administration and support for the workstation fleet, networking, and security at the McCombs School of Business.

  • Provide in-person user support and hardware troubleshooting for Windows, macOS and related software.
  • Administer the Computer Lifecycle Management Program.
  • Implement and enforce information security and industry best practices for end-user devices and peripherals.
  • Provide basic network management and troubleshooting in coordination with the campus-level network support team.
  • Assist with inventory management and the performance of annual equipment inventory.
  • Document processes clearly and concisely, ensuring they are audience focused.
  • Maintain and update accurate information across several systems, including knowledge base, ticketing system, and inventory records.
  • Collaborate effectively with team members on various projects and departmental initiatives.
  • Offer customer application consulting, evaluation, and recommendations.
  • Assist with the management of the Service Desk as needed.
  • Other related functions as assigned.
  • Minimum of three years of professional experience in business/enterprise fleet management of Windows OS in a centrally managed environment, including using common tools such as SCCM/MECM, Intune, Active Directory, and Group Policy.
  • Familiarity with commonly used concepts, practices, procedures, and tools for supporting and maintaining macOS.
  • Knowledge of ITSM and ITIL concepts and practices.
  • Process-oriented with excellent documentation skills.
  • Ability to create and maintain technical and operational documentation.
  • Core understanding of information security best practices and networking fundamentals.
  • Ability to work independently with minimal supervision and as part of a team.
  • Excellent communication and customer service skills, with the ability to work independently with accuracy and attention to detail.
  • Strong decision-making, problem-solving, and critical thinking skills.
  • Relevant education and experience may be substituted as appropriate.
  • Bachelor’s degree in a relevant field and more than three years of experience.
  • Relevant certifications and/or professional development education.
  • Tier 2 and 3 desktop support experience.
  • Experience managing a computer lab environment.
  • Understanding of PowerShell scripting fundamentals.
  • Ability to manage multiple tasks and projects with tight deadlines.
  • Experience with specific tools, including MECM, Jamf, Code42, ServiceNow, OneDrive/SharePoint/Office 365, Box, VBox/VMware Fusion, and Parallels
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