Senior Desktop Support Specialist

Bridgehead I.T. • San Antonio, TX

406d • Onsite

About The Position

The Senior Desktop Support Specialist at Bridgehead IT is responsible for providing first-level Service Desk support to users, ensuring customer satisfaction through effective technical assistance. This role requires a strong understanding of hardware and software, particularly in Windows-based environments, and the ability to manage a high volume of support requests in a fast-paced setting.

Requirements

• AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred.
• 5+ years of experience in IT customer support.
• Familiarity with Service Desk support methodology.
• Excellent communication and customer service skills.
• Strong time management and conflict resolution skills.

Nice To Haves

• MacOS/iOS knowledge
• Relevant technical certifications

Responsibilities

• Provide first-level Service Desk support services to all users.
• Handle a high volume, multi-task workload effectively.
• Develop comprehensive documentation that meets organizational standards.
• Follow established policies and standard operating procedures.
• Utilize standard technology such as telephone, e-mail, and web browsers to perform job duties.
• Support a wide range of hardware and software across various organizations within the company.
• Interact with team members and management at all levels.
• Work in a fast-paced and stressful environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree