Senior Desktop Support Admin II Hiring ASAP (Early AM Shift)

TEKsystems•Parsippany-Troy Hills, NJ

2d•$35 - $40•Onsite

About The Position

The Desktop Engineer is responsible for delivering high-quality Tier 2 end-user support and ensuring reliable, secure, and efficient desktop computing services. This role manages incidents and service requests escalated from the Service Desk, provides timely customer communication, performs in-person and remote support, and prioritizes work based on business needs. The Desktop Engineer also supports endpoint management, device lifecycle operations, and end-user computing projects across the organization.

Requirements

Bachelor’s degree preferred but not required
Minimum of three years of experience in an IT Support or Desktop Engineering role
Strong troubleshooting and problem-solving skills
Excellent customer service, communication, and conflict-resolution skills
Ability to manage multiple priorities in a fast-paced environment
SCCM / MECM
Apple iOS and Jamf
Windows 10 / Windows 11
macOS
Microsoft 365 (M365) Administration
ServiceNow
Remote support and remote desktop tools

Responsibilities

Manage endpoint lifecycle operations, including imaging, provisioning, configuration, and decommissioning of Windows and macOS devices using Microsoft Intune and SCCM / MECM
Provide Tier 2 support for laptops, desktops, mobile devices, video conferencing equipment, and enterprise applications
Administer and support Apple iOS devices using Intune and Jamf, including enrollment, policy enforcement, and troubleshooting
Deploy, monitor, and remediate monthly patching for Windows and macOS endpoints to ensure compliance and security standards
Support Microsoft 365 (M365) services, including device integration with Exchange Online, Teams, OneDrive, and identity services
Perform all in-person, on-site, and remote end-user support activities
Execute assigned project tasks related to desktop engineering and end-user computing initiatives
Create, update, and maintain end-user computing knowledge articles and documentation for the Service Desk
Assist with incident management, root cause analysis, and resolution of recurring desktop and endpoint issues
Install, configure, and deploy new hardware, peripherals, and software upgrades
Collaborate with infrastructure, security, and service management teams to improve endpoint reliability and user experience